Mohamed Almutasim Ali Altayeb

Responsibilities:

Supervised daily court operations and monitored workflow efficiency.

Oversaw staff performance and ensured compliance with court procedures and administrative regulations.

Prepared and submitted daily reports and monthly statistical reports to senior management .

Assisted in employee performance evaluations and annual staff assessments.

Supervised administrative activities to ensure smooth court operations.

Followed up on court-related administrative and operational matters.

Key Responsibilities & Achievements:

• Handled incoming telephone calls efficiently and ensured service levels were met according to policies and procedures.

• Resolved customer complaints and provided effective solutions in a timely manner.

• Managed a high volume of inbound calls while maintaining service quality standards.

• Demonstrated the ability to work under pressure during peak hours.

• Maintained positive customer experience through professional communication and support.

• Performed Acting Supervisor duties for 1.5 months, supporting team management and daily operations.

• Responding to customer inquiries and resolving issues while maintaining high service standards.