Moazzam Ali

Waiter | Indus Hotel
Dates of Employment: [January 2024] – [July 2024]
Location: [Hyderabad, Sindh]

Key Responsibilities:

• Greeted and seated customers, provided menus, and explained daily specials.
• Accurately took customer orders and relayed them to the kitchen and bar staff.
• Delivered food and beverages promptly while ensuring customer satisfaction.
• Upsold additional menu items, including appetizers, beverages, and desserts.
• Addressed customer complaints and resolved issues to maintain positive customer experiences.
• Assisted with table setting, food running, and clearing tables during peak hours.
• Collaborated effectively with kitchen and bar staff to ensure smooth service.

Key Achievements:

• Consistently received positive feedback from customers for friendly and attentive service.
• Helped increase sales by upselling menu items, contributing to a 15% rise in average check totals.
• Recognized as "Employee of the Month" for exceptional customer service.