Reading, Music, Motorcyles, Grandchildren
Katie Leary
Howard,SD
Summary
Dynamic Medical Receptionist with proven expertise at Horizon Health Care, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through efficient front desk operations and exceptional telephone etiquette. Committed to maintaining HIPAA compliance while streamlining processes to improve office efficiency and reduce wait times.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Horizon Health Care
Howard, SD
08.2025 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted patients with inquiries, guiding them through healthcare services and procedures.
- Coordinated communication between medical staff and patients to ensure seamless care delivery.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.*
- Streamlined administrative processes to improve office efficiency and reduce wait times for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced administrative errors by consistently verifying insurance information.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Supported positive patient experience by offering assistance with filling out health forms.
- Optimized appointment scheduling to maximize doctor availability.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
911 Dispatcher
Miner County Sheriff's Office
Howard, SD
10.2022 - 04.2025
- Responded to emergency calls, assessing situations and dispatching appropriate resources.
- Maintained accurate records of incidents and communications for departmental use.
- Utilized CAD systems to track and manage ongoing incidents efficiently.
- Coordinated with law enforcement, fire, and medical personnel to ensure timely response.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.6
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
Sales Associate
Belsnickel & Company
Sioux Falls, SD
09.2018 - 10.2022
- Developed strong customer relationships through attentive service and product knowledge.
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Conducted training sessions for new associates on sales techniques and store policies.
- Implemented visual merchandising strategies to enhance product displays and drive sales growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Regional Service Sales Representative
Pioneer Critical Power
Sioux Falls, SD
07.2017 - 04.2018
- Cultivated relationships with key clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and drive revenue growth.
- Developed comprehensive product presentations tailored to client needs and preferences.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Negotiated contracts with clients, ensuring mutually beneficial terms and conditions were achieved.
Inside Sales Representative
Quest Engineering
Sioux Falls, SD
06.2017 - 03.2018
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Analyzed sales data to identify trends and optimize product offerings.
- Collaborated with marketing team to develop targeted campaigns for lead generation.
Customer Satisfaction Manager
SONIFI Solutions
Sioux Falls, SD
02.2017 - 07.2017
- Led customer satisfaction initiatives to enhance service quality and improve client retention.
- Analyzed customer feedback to identify trends and recommend actionable improvements in services.
- Collaborated with cross-functional teams to implement solutions addressing customer concerns effectively.
Production Control Manager
Energy Manufacturing
Monticello, IA
03.2013 - 12.2016
- Streamlined production schedules to enhance workflow efficiency and reduce lead times.
- Implemented inventory management systems to optimize material availability and minimize excess stock.
- Developed quality control processes ensuring compliance with industry standards and regulations.
- Coordinated cross-departmental communication improving collaboration between production, engineering, and logistics teams.
- Trained staff on best practices for production techniques, fostering a culture of continuous improvement and safety awareness.
- Managed resource allocation effectively, ensuring optimal utilization of labor and materials in production processes.
- Maintained open lines of communication between production staff and management, fostering a collaborative work culture focused on continuous improvement.
- Conducted regular performance reviews for staff members, providing feedback and coaching for professional growth.
Engineering Clerk
Progressive Processing
Dubuque, IA
03.2010 - 03.2013
- Coordinated engineering documentation to ensure accuracy and compliance with industry standards.
- Assisted in the development and implementation of process improvements for operational efficiency.
- Managed project timelines, ensuring deliverables met quality expectations and deadlines.
- Conducted regular audits of engineering records to maintain data integrity and organization.
- Collaborated with cross-functional teams to support engineering projects and initiatives effectively.
- Supported management with detailed progress reports, enabling informed decision-making for ongoing projects.
- Communicated operational activities, priorities, and problems with management engineers and supervisors.
- Coordinated meetings and presentations, fostering open communication among team members and stakeholders.
Production Worker
Dynamic Tube
Maquoketa, IA
03.2008 - 03.2009
- Operated machinery to assemble products efficiently, ensuring adherence to safety protocols.
- Conducted quality inspections on finished products, identifying defects and implementing corrective actions.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
Customer Service Representative
Generac Power Systems
Maquoketa, IA
09.2005 - 03.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed training materials that improved onboarding efficiency for new representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with cross-functional teams to address customer concerns and improve service quality.
- Trained new team members on customer service protocols and best practices for issue resolution.
Welder
Wady Industries
Maquoketa, IA
03.2003 - 09.2005
- Operated robot welding equipment to fabricate components efficiently.
- Conducted quality inspections on welded joints to maintain safety standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Prepared welding equipment to perform advanced welding work.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
Education
High School Diploma -
Mitchell Senior High School
Mitchell, SDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Contributed in the 2025-2026 Achievement of Recognition for Delivering High-Quality Patient-Centered Care from the National Committee for Quality Assurance (NCQA)
Interests
Timeline
Medical Receptionist
Horizon Health Care
08.2025 - Current
911 Dispatcher
Miner County Sheriff's Office
10.2022 - 04.2025
Sales Associate
Belsnickel & Company
09.2018 - 10.2022
Regional Service Sales Representative
Pioneer Critical Power
07.2017 - 04.2018
Inside Sales Representative
Quest Engineering
06.2017 - 03.2018
Customer Satisfaction Manager
SONIFI Solutions
02.2017 - 07.2017
Production Control Manager
Energy Manufacturing
03.2013 - 12.2016
Engineering Clerk
Progressive Processing
03.2010 - 03.2013
Production Worker
Dynamic Tube
03.2008 - 03.2009
Customer Service Representative
Generac Power Systems
09.2005 - 03.2008
Welder
Wady Industries
03.2003 - 09.2005
High School Diploma -
Mitchell Senior High School