Misty Gunderson
Pierre
Summary
Results-driven administrator with a proven ability to effectively manage and lead teams. Successfully implemented process improvements to enhance operational efficiency and team productivity. Strong problem-solving and communication skills instrumental in driving team success. Skilled in conflict resolution, process optimization, and strategic planning. Approach evolving business needs with flexibility. Known for my reliability, strong communication, and fostering a productive work environment makes me confident that as a Patient Access Supervisor with Sanford Health, my skills and expertise will facilitate the department in achieving their goals and objectives.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Capitol Area Counseling Services
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Employment Services Supervisor
Vista Care of South Dakota
01.2021 - 11.2024
- Supervises the work of the Employment Department and the employment support professionals
- Mentoring, coaching, auditing, and aiding in scheduling staff
- Completes performance reviews and corrective actions
- Implement employee retention strategies and help with recruitment and hiring
- Completes required HR paperwork (personnel action forms, performance evaluations)
- Helps with ongoing staff training
- Completes monthly billing and reports
- Oversee the daily operations, including contract hours, for all individuals served in Employment
- Reviews Vocational rehabilitation and CTS billing and reporting time sheets for employees and individuals
- Coordinates and attends ISP/STM meetings
- Conducts or assigns special team meetings and assessments
- Individual Support Program goal development
- Quality assurance visits
- Implements and oversees employment skills education for all individuals
- Maintenance of electronic document storage for employment related records
- Develop plan/goals for new Vista Care supported people
- Build a sustainable relationship with businesses & partners in the community
Veterinarian Assistant
Animal Clinic of Pierre
08.2017 - 08.2018
- Supported veterinary staff during emergencies, providing urgent care assistance when needed.
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Ensured accurate record-keeping by updating patient files with pertinent medical information and treatment plans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Improved patient care by assisting veterinarians with examinations, surgeries, and dental procedures.
- Prepared surgical instruments and equipment, ensuring a safe and sterile environment for successful procedures.
- Performed routine procedures such as nail trims, ear cleanings, and grooming services to promote animal health and comfort.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Collaborated with veterinary team members to create an effective workflow that maximized productivity while prioritizing patient care needs.
- Provided pet owners with excellent customer service and compassionate care for animals.
- Enhanced client satisfaction through timely responses to inquiries and maintaining clear communication with pet owners.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Special Education Paraprofessional
Clarksville School District
09.2016 - 02.2017
- Providing direct support to a teacher during lessons
- Aiding behavior management
- Tracking student grades and behavior
- Setting up classroom materials
- Coordinating with the teacher on lessons and daily activities
- Aiding administrative tasks
- Communicating with children and helping them understand lessons
- Supervising students outside of the classroom
- Reinforcing lessons presented by the teacher
- Aiding with hygiene and social skills
Certified Pharmacy Technician
Clarksville Family Pharmacy
10.2015 - 09.2016
- Preparing patient prescriptions
- Receiving prescription requests
- Pricing prescriptions
- Deciding on potential drug interactions
- Interacting with patients
- Managing pharmacy inventory
- Processing medical insurance claims for medications
- Ensuring medications are safely stored
Education
Bachelor of Arts - Psychology with a focus on mental health
Southern New Hampshire University
12-2026
High school diploma -
T. F. Riggs High School
Pierre, SD05.1993
Skills
- Staff supervision
- Public relations
- Excellent communication skills
- Office management skills
- Excellent time management
- Excellent work ethic
- Energetic
- Detailed oriented
- Initiative-taking
- General accounting
- Internet (Facebook/Instagram/YouTube)
- Email windows XP/Microsoft Word/Office/Excel/Google (mail, calendar, drive, docs)
- Abuse and neglect awareness training
- Behavior management
- Record keeping
- Team collaboration
- Employee training
- Data entry
- Computer skills
- Office administration
- Administrative support
- File organization
- Customer and client relations
- Critical thinking
- Strong problem solver
- Scheduling and calendar management
- Documentation and recordkeeping
- Professional and mature
- Relationship building
- Meeting planning
- Employee timesheet processing
- Training and coaching
- Quality assurance
- Supervising staff
- Expense reporting
Timeline
Administrative Assistant
Capitol Area Counseling Services
12.2024 - Current
Employment Services Supervisor
Vista Care of South Dakota
01.2021 - 11.2024
Veterinarian Assistant
Animal Clinic of Pierre
08.2017 - 08.2018
Special Education Paraprofessional
Clarksville School District
09.2016 - 02.2017
Certified Pharmacy Technician
Clarksville Family Pharmacy
10.2015 - 09.2016
Bachelor of Arts - Psychology with a focus on mental health
Southern New Hampshire University
High school diploma -
T. F. Riggs High School
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