Mirza Mohsin Baig
Software Developer
Karachi, Sindh
Summary
Adept at problem-solving and customer service, I significantly enhanced loyalty at Hassan Money Spot by resolving complaints with empathy. As a .NET Developer at The Couple Fashion, I reduced software bugs through meticulous testing, showcasing my technical and interpersonal skills. My proactive approach and active listening ensure project success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Costumer Service Representative
Hassan Money Spot
07.2020 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
.NET Developer
The Couple Fashion
05.2016 - 11.2019
- Contributed to the successful completion of projects by meeting deadlines and adhering to best practices in .NET development.
- Monitored database performance to keep workflows running smoothly.
- Troubleshot and resolved performance issues for databases and software.
- Reduced software bugs by conducting thorough unit testing and debugging, ensuring a smooth user experience.
Education
Bachelor of Science - BSC in Computer Engineering
Sir Syed University of Engineering A
Karachi, Sindh, Pakistan 04.2001 -
High School Diploma -
Government New Ali Garr Collage Tando Adam
Tando Adam, Sindh, Pakistan 04.2001 -
High School Diploma -
Government Sir Syed High School Tando Adam, Sindh
Tando Adam, Sindh 04.2001 -
Skills
Customer service
Problem-solving
Time management
Data entry
Data collection
Microsoft Excel
Customer relationship management (CRM)
Microsoft outlook
Microsoft Office Suite
Documentation
Microsoft PowerPoint
Quality control
CRM software proficiency
Quality assurance controls
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Costumer Service Representative
Hassan Money Spot
07.2020 - 11.2023
.NET Developer
The Couple Fashion
05.2016 - 11.2019
Bachelor of Science - BSC in Computer Engineering
Sir Syed University of Engineering A
04.2001 -
High School Diploma -
Government New Ali Garr Collage Tando Adam
04.2001 -
High School Diploma -
Government Sir Syed High School Tando Adam, Sindh
04.2001 -
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