Michelle Carnes
Beresford,SD
Summary
Versatile and compassionate professional with a proven track record in housekeeping, client satisfaction, and caregiving, including special needs and geriatric care. Excelled at Stay605 AirBnB by enhancing cleanliness and efficiency, significantly reducing client complaints. Skilled in customer service, with a strong ability to address individual needs and foster a safe, nurturing environment.
Overview
21
21
years of professional experience
Work History
House Cleaner and Turnover Specialist
Stay605 AirBnB
05.2023 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Adhered to professional house cleaning checklist, which includes laundry, dusting, bathroom and kitchen cleaning and sanitation.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Daycare Owner/Operator
Self
08.2008 - 05.2022
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Ensured safe and nurturing environment with organized fun filled children activities that promoted learning in engaging manner.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
Social Worker
Bethesda of Beresford Nursing Home
07.2003 - 01.2008
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
Education
Bachelor Of Social Science - Sociology
Northwestern College
Orange City, IASkills
- Housekeeping, Cleaning and sanitization
- Customer Service and quality assurance
- Organized
- Respectful and Compassionate
- Daily living assistance
- Special needs caregiver
- Geriatric caregiver
- Cancer caregiver
Timeline
House Cleaner and Turnover Specialist
Stay605 AirBnB
05.2023 - Current
Daycare Owner/Operator
Self
08.2008 - 05.2022
Social Worker
Bethesda of Beresford Nursing Home
07.2003 - 01.2008
Bachelor Of Social Science - Sociology
Northwestern College
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