Michele Martinek
Valley Inn - Sioux Falls
Sioux Falls
5
years of professional experience
Experienced front desk professional with strong guest relations, reservation systems, and problem-solving skills. Delivers courteous service, accurate check-in and check-out support, and prompt resolution of guest concerns.
Work History
Front Desk Agent
2 Months- Greeted guests promptly and delivered courteous check-in and check-out service.
- Processed reservations, room assignments, and payment transactions with accuracy.
- Answered multi-line phone calls and routed inquiries to appropriate departments.
- Resolved guest concerns quickly to support positive stay experiences.
Front Desk Associate
6 Months- Greeted guests, completed check-ins, and delivered courteous service aligned with hotel brand standards.
- Processed reservations, cancellations, and room assignments using property management system.
- Answered guest inquiries, resolved concerns, and escalated issues to maintain satisfaction.
- Managed phone calls, emails, and front desk communications with professionalism and accuracy.
Front Desk Associate On Site Manager
2 Years- Processed guest check-ins and check-outs accurately while maintaining smooth front desk operations.
- Managed reservations, room assignments, and rate changes using property management system.
- Responded to guest inquiries by phone and in person with prompt, courteous service.
- Resolved guest concerns and service issues to support positive stay experiences.
- Coordinated with housekeeping and maintenance to confirm room readiness and guest requests.
- Maintained organized front desk records and updated guest profiles for consistent service.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
Associate of Arts - Business Administration And Management
Office Specialist - Business
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Guest relations
Hospitality service expertise
Reservation systems
Front desk management
Microsoft office
POS systems
Timeline
Front Desk Agent
Valley Inn - Sioux Falls
08.2024 - 10.2024Read More
Front Desk Associate
LaQuinta Inn & Suits
04.2023 - 10.2023Read More
Front Desk Associate On Site Manager
Ramada by Wyndham
08.2019 - 08.2021Read More
Globe University
Associate of Arts from Business Administration And Management
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Iowa Lakes Community College
Office Specialist from Business
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