Michael Odle
Belle Fourche
Summary
Experienced professional with a background in compliance and operational protocols, demonstrating a commitment to safety and regulatory adherence. Engaged in client consultations to assess needs and align project expectations, fostering strong relationships and effective communication. Contributed to project planning and coordination, optimizing workflows and enhancing efficiency through strategic resource management. Proven ability to deliver customer service excellence in high-pressure environments while maintaining meticulous documentation and record-keeping practices.
Overview
8
8
years of professional experience
Work History
Heavy Equipment Operator
Sacrison Paving
Whitewood
04.2020 - Current
- Adhered to all state and federal safety regulations and operational protocols, consistently ensuring a safe work environment for team members and the public, reflecting a commitment to compliance essential in regulated fields.
- Assisted in consultations with residential and commercial customers to accurately assess project needs, define scope, and ensure alignment with expectations, fostering meaningful clients relations.
- Actively contributed to project mapping and site layout planning, optimizing material usage and enhancing workflow efficiency through careful coordination.
- Performed routine and preventative maintenance on heavy diesel machinery, ensuring operational readiness, minimizing downtime, and upholding stringent safety standards.
- Provided reliable transportation for coworkers to and from job sites, demonstrating responsibility, punctuality, and team support.
Fast Food Team Leader
SUBWAY®Restaurants
Belle Fourche
01.2017 - 01.2020
- Delivered exceptional customer service in a high-volume setting, adeptly resolving customer inquiries and concerns to ensure satisfaction and encourage repeat business, building a foundation for client-centered interaction.
- Managed daily store operations, including inventory control, cash handling, and systematic opening/closing procedures, maintaining high levels of efficiency and accuracy.
- Trained new team members on customer service excellence, food preparation protocols, and operational duties, contributing to a knowledgeable, effective, and cohesive team.
- Ensured consistent adherence to rigorous health, safety, and quality standards in all aspects of food preparation and service, demonstrating a strong capacity for regulatory compliance.
Education
Bachelor of Science - Psychology Pre Counsel & Therapy
Capella University
Minneapolis, MNSkills
- Customer Service & Relations
- Communication & Active Listening
- Conflict Resolution
- Case Management & Operational Proficiency
- Adherence to Regulations & Compliance
- Customer/Client Consultation
- Project Mapping & Coordination
- Inventory Management & Store Operations
- Documentation & Record Keeping
- Training, Teamwork & Initiative
- Training & Onboarding
- Team Collaboration & Support
- Problem-Solving & Adaptability
- Technical Aptitude & Safety Consciousness
Timeline
Heavy Equipment Operator
Sacrison Paving
04.2020 - Current
Fast Food Team Leader
SUBWAY®Restaurants
01.2017 - 01.2020
Bachelor of Science - Psychology Pre Counsel & Therapy
Capella University