Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Ochoa

Spearfish

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Starbucks
Deadwood, SD
04.2024 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality customer service.
  • Trained and mentored new team members on company standards and procedures.

Sales Representative

Billion Kia Of Rapid City
Rapid City, SD
03.2025 - 06.2025
  • Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
  • Conducted product demonstrations, highlighting features and benefits to drive sales engagement.
  • Collaborated with team members to strategize on effective sales techniques and promotions.
  • Analyzed customer feedback to identify trends, improving service delivery and product recommendations.

Cook

Arbys
Spearfish, SD
09.2023 - 04.2024

Cook

Burger King
Spearfish, SD
07.2022 - 08.2023
  • Prepared customer orders efficiently in high-volume environment.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.

Front Line Server

Panda Express
Sacramento, CA
02.2021 - 02.2022
  • Collaborated with team members to optimize service flow during peak hours.
  • Operated point-of-sale system efficiently, processing transactions accurately.
  • Adapted quickly to menu changes, providing accurate information to customers.

Education

High School Diploma -

Spearfish High School
Spearfish, SD
05-2024

High School Diploma -

Chesterton Academy
Dixon, CA
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Creative problem solving
  • Conflict resolution
  • Staff supervision
  • Staff education and training
  • Staff training and development
  • Client support
  • Strategic thinking
  • Follow-up procedures
  • Organizational skills
  • Analytical thinking

Certification

NCRC Silver

Timeline

Sales Representative

Billion Kia Of Rapid City
03.2025 - 06.2025

Shift Leader

Starbucks
04.2024 - Current

Cook

Arbys
09.2023 - 04.2024

Cook

Burger King
07.2022 - 08.2023

Front Line Server

Panda Express
02.2021 - 02.2022

High School Diploma -

Spearfish High School

High School Diploma -

Chesterton Academy
Michael Ochoa