Melody M Torres Ramirez
Los Girasoles, 2do. Emma Balaguer #5,Santo Domingo, DN.
Summary
With over three years of experience as a bilingual customer service agent. I have consistently exceeded
performance targets while providing exceptional support in both English and Spanish. My expertise
includes appointment scheduling, technical assistance, ticketing system, billing, and sales. I am seeking a
challenging role in a forward-thinking company that values professional growth.
Overview
3
3
years of professional experience
Work History
Customer Service-debt Specialist
Broodway Support Service
11.2023 - 07.2024
- Analyzed client financial situations to develop tailored debt repayment plans.
- Coordinated communication between clients and creditors to negotiate favorable terms.
- Managed case files, ensuring accuracy and compliance with regulatory standards.
- Educated clients on financial literacy to enhance debt management skills.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Back Office Assistant
New Tech
05.2022 - 08.2023
- Managed daily administrative tasks, ensuring smooth office operations and timely execution of responsibilities.
- Coordinated internal communications, enhancing information flow between departments and improving collaboration.
- Maintained accurate records and documentation, contributing to efficient data management processes.
- Assisted in scheduling appointments and meetings, optimizing time management for team members.
Customer Service Representative
Teleperformance
09.2021 - 05.2022
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring a positive experience.
- Maintained knowledge of products and services to provide accurate support.
- Processed transactions and managed cash registers accurately to minimize errors.
Education
Palma Real School
Santo Domingo, DN.07.2021
Relaciones Internacionales
Universidad Del Caribe (UNICARIBE)
Santo Domingo, SD.07-2028
Skills
- Credit reporting
- Debt settlement
- Loan servicing
- Debt negotiation
- Client Engagement
- Process improvement
- Technical Proficiency
- Excellent communication skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service-debt Specialist
Broodway Support Service
11.2023 - 07.2024
Back Office Assistant
New Tech
05.2022 - 08.2023
Customer Service Representative
Teleperformance
09.2021 - 05.2022
Palma Real School
Relaciones Internacionales
Universidad Del Caribe (UNICARIBE)
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