Melissa I. Mertz
Sioux Falls
Summary
Experienced professional with a diverse background in various roles, consistently engaging with the general public. Honed ability to effectively collaborate with individuals from all walks of life. Skilled in both independent and team-oriented environments, excelling at managing multiple assignments and prioritizing tasks based on importance. Exceptional written and oral communication skills for clear and concise information conveyance. Known for meticulous attention to detail, highly organized and proficient in utilizing the Microsoft Office suite.
Overview
25
25
years of professional experience
Work History
Experienced AP/AR Specialist
CHS, Inc
12.2019 - Current
- ~track receipt of data and source documents
- ~prepare and sort source documents and interpret data to be entered
- ~contact the appropriate prepares of source documents to resolve questions, inconsistencies, and missing data
- ~maintain accurate and complete client files
- ~perform date entry in the AR and AP system from source documents, complete necessary coding, confirm accuracy, and make corrections if needed
- ~general office/clerical duties: typing, scanning, copying, answering phones, etc
Customer Service Rep/Account Manager
NORDICA WAREHOUSE
04.2012 - 12.2019
- ~answer phone calls in a timely manner
- ~accurate data entry
- ~process incoming and outgoing shipment paperwork
- ~communicate effectively with fellow employees and customers verbally and in writing
- ~run weekly inventory reports
- ~do a quarterly physical of complete inventory in the warehouse
Registrar-Women’s Health/Reproductive Medicine
SANFORD HEALTH
07.2009 - 04.2012
- ~be welcoming and compassionate to patients as they walk in the door
- ~make walk in appointments and check in, verify information and change as needed
- ~answer the phone and answer questions if necessary, take messages for the nurses and doctors
- ~send out New Patient information and forms, make patient charts
- ~take insurance co-pays and payments, apply them to the patient’s account
- ~Balance the cash drawer each night and make out the deposit bag
Acute Care Registrar
SANFORD HEALTH
11.2008 - 07.2009
- ~be welcoming and compassionate to patients as they walk in the door
- ~make walk in appointments and check in, verify information and change as needed
- ~answer the phone and answer questions if necessary, take messages for the nurses and doctors
- ~take insurance co-pays and payments, apply them to the patient’s account
- ~Balance the cash drawer each night and make out the deposit bag
Float Pool Registrar
SANFORD HEALTH
01.2007 - 11.2008
- ~check in patients for scheduled appointments
- ~verify all personal information and update as necessary
- ~make return appointments
- ~answer phones, take messages for doctors, answer questions
- ~check in and out charts from main records
Customer Service/ Teller
CORTRUST BANK
10.2002 - 03.2007
- ~ process and complete customer transactions in a timely manner
- ~ opening and closing checking, savings, and CD accounts
- ~ In charge of accounts payable for the branch
- ~ completing in-coming and out-going wire transfer requests
- ~ daily balancing the ATM and filling it with cash weekly
- ~ In charge of ordering checks for the branch
- ~ involved in the filing of all loans
- ~ daily balancing of the cash book
- ~ open and close customer's IRA accounts
Customer Service/Billing
SANFORD HEALTH
05.2006 - 12.2006
- ~answering incoming phone calls
- ~help patients with questions concerning billing
- ~collect on outstanding balances or set up payment plans
- ~make sure all insurance payments have posted
Teller/ Vault Teller
MARQUETTE BANK/ WELLS FARGO
01.2000 - 01.2002
- ~ assist customers with information concerning their accounts
- ~ process transactions in a timely manner
- ~ answering phone, computer skills,10-key skills
- ~ keeping cash drawer in balance at all times and keeping within the cash limit guidelines
- ~ monitoring of teller cash levels though out the bank
- ~ In charge of buying and selling money and coin to the Federal Reserve
- ~ In charge of document retention for the vault and teller line
Education
UNIVERSITY OF SOUTH DAKOTA
Vermillion, SD12.1998
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SOUTH DAKOTA STATE UNIVERSITY
Brookings, SD05.1998
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MARTIN LUTHER COLLEGE
New Ulm, MN05.1996
Skills
- Payment tracking
- Relationship building
- Strong client relations skills
- Client communication
- Accurate payment posting
- Invoice processing
- Professional ethics
- Month-end closing procedures
- Accounts receivable
- Spreadsheets and journal entries
Timeline
Experienced AP/AR Specialist
CHS, Inc
12.2019 - Current
Customer Service Rep/Account Manager
NORDICA WAREHOUSE
04.2012 - 12.2019
Registrar-Women’s Health/Reproductive Medicine
SANFORD HEALTH
07.2009 - 04.2012
Acute Care Registrar
SANFORD HEALTH
11.2008 - 07.2009
Float Pool Registrar
SANFORD HEALTH
01.2007 - 11.2008
Customer Service/Billing
SANFORD HEALTH
05.2006 - 12.2006
Customer Service/ Teller
CORTRUST BANK
10.2002 - 03.2007
Teller/ Vault Teller
MARQUETTE BANK/ WELLS FARGO
01.2000 - 01.2002
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SOUTH DAKOTA STATE UNIVERSITY
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MARTIN LUTHER COLLEGE
UNIVERSITY OF SOUTH DAKOTA
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