Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Melissa Pacheco

Melissa Pacheco

Rapid City

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Administrative Associate - Retreat Center

NDN Collective
07.2022 - 08.2025
  • Ordering supplies and keeping supplies stocked,
  • Managing budgets and credit card reconciliations, creating and sending invoices
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Utilized effective communication and problem-solving skills to quickly resolve guest issues.
  • Built personal relationships with guests to promote positive experiences.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented strategies to optimize operational efficiency.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Managed day-to-day operations of lodging facility, scheduling group stays and overseeing budgets.
  • Implemented successful strategies to increase customer satisfaction.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Created and managed accurate occupancy forecasts and budgets.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Coordinated travel and accommodations for event attendees.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented protocols and procedures to effectively manage planning process.

Administrative Associate - President/CEO Office

NDN Collective
07.2022 - 08.2025
  • Assist Executive Assistant and President with credit card conciliations, itineraries, travel assistance, organization of various files, reimbursements
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Represented organization at events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized trips for President/CEO
  • Handled sensitive information with professionalism and discretion.
  • Coordinated logistics for meals, transportation and meeting times for President/CEO
  • Managed day-to-day operations, logistics and schedules.
  • Responded to inquiries from callers seeking information.
  • Planned multiple events; Elder meetings, Backpack giveaway, etc.

Patient Access Representative

Monument Health
09.2021 - 07.2022
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Greeted and assisted patients with check-in procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided excellent customer service to patients and medical staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.

Education

Pharmacy Tech

Central New Mexico Community College
Albuquerque, NM

Skills

  • Leadership
  • Communication
  • Inter-personal skills
  • Attention to detail
  • Organizational skills
  • Problem solving
  • Financial tracking
  • Confidentiality
  • Event planning and logistics
  • Dependable and responsible
  • Customer service
  • Multitasking Abilities

Accomplishments

  • Collaborated and lead team of 5 local organizations in the development of annual backpack giveaway ending in giving away over 600 backpacks to the Indigenous youth in Rapid City.

Timeline

Administrative Associate - Retreat Center

NDN Collective
07.2022 - 08.2025

Administrative Associate - President/CEO Office

NDN Collective
07.2022 - 08.2025

Patient Access Representative

Monument Health
09.2021 - 07.2022

Pharmacy Tech

Central New Mexico Community College

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Melissa Pacheco