Melissa Manning
Pierre
Summary
Compassionate Patient Care Technician with BLS certification and expertise in vital signs monitoring at Avera St. Mary's Hospital. Enhanced patient satisfaction through attentive care and effective communication, while training new staff to ensure high-quality service delivery. Committed to promoting safety and comfort in a fast-paced healthcare environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Avera St. Mary's Hospital
04.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Reduced stress for patients and families through effective communication and empathetic support.
Surgical Scrub Technician - Apprenticeship Program
Avera St. Mary's Hospital
11.2024 - 04.2025
- Learned how to reduce surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
- Learned how to enhance patient safety by diligently following surgical protocols and maintaining a sterile environment.
- Learned how to minimize risk of infection through meticulous sterilization of all surgical equipment before each procedure.
- Learned to gathere and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Learned how to develop strong relationships with surgeons based on trust, reliability, and consistent delivery of high-quality assistance during procedures.
Release of Information Specialist
Avera St. Mary's Hospital
11.2023 - 11.2024
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
- Conducted audits on released records periodically for quality assurance purposes, identifying areas for improvement or increased compliance measures as necessary.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Handled phone calls from attorneys, insurance companies and patients.
- Demonstrated commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into daily practices for optimal performance.
Senior Secretary
Department Of Education
07.2021 - 11.2023
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
- Facilitated the onboarding process for new employees, providing orientation materials.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Enhanced executive productivity through comprehensive calendar management and meeting coordination.
- Coordinated travel arrangements for department staff, including flight bookings, hotel reservations, and ground transportation logistics.
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
Senior Secretary
Department of Corrections
02.2019 - 07.2021
- Coordinated travel arrangements for department staff, including flight bookings, hotel reservations, and ground transportation logistics.
- Supported mental health and chemical dependency counselors, by scheduling mental health services and chemical dependency assessments.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support mental health counselors and chemical dependency counselors by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Supported departmental goals by providing reliable assistance to colleagues as needed, effectively demonstrating teamwork skills and a strong sense of responsibility.
Senior Secretary
Department of Labor and Regulation
05.2010 - 02.2019
- Demonstrated exceptional attention to detail when proofreading documents or reviewing contracts before distribution to ensure accuracy and compliance with organizational standards.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance department processes.
- Provided clerical support to department staff by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Secretary
Department of Corrections
02.2008 - 05.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance department processes.
- Provided clerical support to deparment employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Education
Associate of Applied Science - Accounting
Western Dakota Technical Institute
Rapid City, SD05-2008
High School Diploma -
T. F. Riggs High School
Pierre, SD06-1990
Skills
- Vital signs monitoring
- BLS certification
- Patient observation
- Blood glucose testing
Certification
Basic Life Support Certification
Timeline
Patient Care Technician
Avera St. Mary's Hospital
04.2025 - Current
Surgical Scrub Technician - Apprenticeship Program
Avera St. Mary's Hospital
11.2024 - 04.2025
Release of Information Specialist
Avera St. Mary's Hospital
11.2023 - 11.2024
Senior Secretary
Department Of Education
07.2021 - 11.2023
Senior Secretary
Department of Corrections
02.2019 - 07.2021
Senior Secretary
Department of Labor and Regulation
05.2010 - 02.2019
Secretary
Department of Corrections
02.2008 - 05.2010
Associate of Applied Science - Accounting
Western Dakota Technical Institute
High School Diploma -
T. F. Riggs High School
Similar Profiles
Trinie D Seaboy JrTrinie D Seaboy Jr
Dishwasher/Prep Cook at Avera St. Mary's HospitalDishwasher/Prep Cook at Avera St. Mary's Hospital
Debra OsierDebra Osier
Physical Therapist Assistant at Avera St. Mary's HospitalPhysical Therapist Assistant at Avera St. Mary's Hospital
Gabriyelle IrvingGabriyelle Irving
Resident Assistant at Avera St. Mary's HospitalResident Assistant at Avera St. Mary's Hospital
Shannon MoranShannon Moran
Chiropractor at Self-employeedChiropractor at Self-employeed
Dede Janzen, RNDede Janzen, RN
Clinical Informatics Analyst at Avera HealthClinical Informatics Analyst at Avera Health