Megan Geidel
Mitchell
Summary
Versatile and dedicated, with a proven track record in animal care and customer service, honed at Central Veterinary Services. Excelled in building client relationships and providing top-notch grooming and veterinary support. Skilled in animal handling and verbal communication, consistently enhancing pet well-being and client satisfaction. Demonstrated continuous learning, professionalism, and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Dog Groomer
Self Employed Web
10.2022 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Patient Account Representative
Guidehouse
01.2019 - 10.2022
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Electronically submitted bills according to compliance guidelines.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Veterinary Technician
Central Veterinary Services
03.2012 - 09.2018
- Collaborated with veterinary staff to streamline patient care and improve overall clinic operations.
- Educated pet owners on proper care and nutrition to enhance pet well-being and prevent health issues.
- Provided compassionate care by administering medications and treatments to animals under supervision.
- Cleaned and sanitized work areas to create a safe and healthy environment for animals and staff.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Education
Veterinary Technology - Veterinary Technology
Northeast Community College
Norfolk, NE12.2013
High School Diploma -
Mitchell High School
Mitchell, SD05.2010
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Nail trimming
- Continuous learning attitude
- Professionalism and ethics
- Canine CPR
- Animal first aid
- Verbal and written communication
Timeline
Dog Groomer
Self Employed Web
10.2022 - Current
Patient Account Representative
Guidehouse
01.2019 - 10.2022
Veterinary Technician
Central Veterinary Services
03.2012 - 09.2018
Veterinary Technology - Veterinary Technology
Northeast Community College
High School Diploma -
Mitchell High School
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