Maura Grussing
Vermillion
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Floral Designer
Pied Piper Vermillion Flowers & Gifts
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles and fostering strong relationships to encourage a positive environment.
- Generated repeat business through exceptional customer service.
Key Holder, Customer Service Specialist
Sunglass Hut
05.2022 - 08.2022
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Human Resources Intern
Dixon Valve and Coupling Company
04.2021 - 09.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Education
Bachelor of Science - Health Sciences
University of South Dakota
Vermillion, SD05-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff supervision
- Workload management
- Recruiting and interviewing
- Customer relationship management
Timeline
Assistant Manager, Floral Designer
Pied Piper Vermillion Flowers & Gifts
08.2023 - Current
Key Holder, Customer Service Specialist
Sunglass Hut
05.2022 - 08.2022
Human Resources Intern
Dixon Valve and Coupling Company
04.2021 - 09.2021
Bachelor of Science - Health Sciences
University of South Dakota
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