Matt Luczak
Mitchell
Summary
Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Service Manager
Heartland Ag Systems / Titan Machinery
Mitchell
01.2021 - Current
- Communicate with customers, both internal and external, on complete repair process.
- Work with sales team on new and used equipment sales, reconditioning, and set up prior to customer delivery
- Manage team of service technicians to coordinate repair of customer equipment in service territory
- Coordinate with surrounding dealer locations to provide the most efficient repair for customers during critical application season
- Manage all aspects of the service department and employees.
- Timely and accurate billing of repairs for customer service orders.
- Navigate merger of Heartland Ag Systems into Titan Machinery during 2023 and 2024.
Field Service Technician
Heartland Ag Systems
Mitchell
08.2020 - 01.2021
- Support repair and maintenance of CNH Application products and other short line equipment serviced by Heartland Ag.
- Maintain customer relations in service territory
Field Service Technician
Butler Machinery Company
Huron
05.2012 - 08.2020
- Support repairs and maintenance of all products offered by Butler Machinery.
- Electrical diagnostic and repair
- Hydraulic diagnostic and repair
- Communication with customer on all stages of repair from breakdown to return to service
- Prompt and complete documentation of repair process.
- Maintain customer relations and grow service support in coverage territory
Education
Associate of Applied Science - Diesel Technology/ Think Big Option
Lake Area Technical College
Watertown, SD05-2012
High School Diploma -
Mitchell Senior High School
Mitchell, SD05-2010
Skills
- Equipment maintenance
- Electrical diagnostics
- Hydraulic diagnostics
- Team management
- Service coordination
- Customer communication
- Billing accuracy
- Repair documentation
- Sales support
- Technical troubleshooting
- Problem solving
- Time management
- Relationship building
- Employee relations
- Trustworthy and honest
Timeline
Service Manager
Heartland Ag Systems / Titan Machinery
01.2021 - Current
Field Service Technician
Heartland Ag Systems
08.2020 - 01.2021
Field Service Technician
Butler Machinery Company
05.2012 - 08.2020
Associate of Applied Science - Diesel Technology/ Think Big Option
Lake Area Technical College
High School Diploma -
Mitchell Senior High School