Mary Milliron
Watertown
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
25
25
years of professional experience
Work History
Office Manager
Bridgeway Counseling & Neuropsychology
08.2021 - Current
- Supported scheduling and coordination of meetings and events for Providers.
- Assisted in managing office supplies and inventory to ensure seamless operations.
- Collaborated with our insurance specialist on administrative tasks to improve workflow efficiency.
- Utilized office software for data entry and document preparation, ensuring accuracy in records.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained organized filing systems for efficient document retrieval and storage.
- Responded to inquiries and provided information to patients, enhancing customer service experience.
Patient Services Representative
Avera Medical Group
10.2017 - 05.2021
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers, ensuring clarity and timely information flow.
- Processed insurance verifications and patient registrations accurately to facilitate seamless service delivery.
- Educated patients on procedures and services, improving understanding and satisfaction with care options.
- Resolved patient inquiries and concerns promptly, fostering a supportive environment for patients and families.
- Maintained electronic health records compliance, ensuring data accuracy and confidentiality in patient interactions.
- Streamlined workflows for front desk operations, reducing wait times and improving overall patient experience.
- Collaborated with clinical staff to optimize patient flow and enhance coordination of care services.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
Behavioral Youth Counselor
South Dakota Developmental Center
02.2000 - 01.2016
- Developed individualized treatment plans to address behavioral issues in youth clients.
- Facilitated group therapy sessions, promoting healthy communication and conflict resolution among participants.
- Monitored client progress, adjusting interventions based on observed behaviors and feedback from families.
- Collaborated with multidisciplinary teams to coordinate care strategies for at-risk youth populations.
- Implemented evidence-based practices to enhance emotional regulation skills among adolescents.
- Trained and mentored junior counselors, fostering a supportive learning environment and sharing best practices.
- Led crisis intervention efforts, ensuring safety and de-escalation during high-stress situations.
- Established strong relationships with families, providing education and resources to support youth development initiatives.
- Provided crisis intervention services, de-escalating tense situations and ensuring the safety of all involved parties.
- Led recreational activities that promoted physical health, teamwork, and positive peer interactions among program participants.
- Upheld ethical standards by adhering to rules of confidentiality and practicing within the scope of counselor competencies.
- Conducted daily documentation such as contact notes, milieu notes and precautionary notes.
Education
Redfield High School
RedfieldBachelor of Arts - Psychology
Northern State University
Aberdeen, SDSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Document management
- Payroll processing
- Administrative support
- Scheduling and calendar management
- Billing
- Customer relations
- Clear oral/written communication
Timeline
Office Manager
Bridgeway Counseling & Neuropsychology
08.2021 - Current
Patient Services Representative
Avera Medical Group
10.2017 - 05.2021
Behavioral Youth Counselor
South Dakota Developmental Center
02.2000 - 01.2016
Redfield High School
Bachelor of Arts - Psychology
Northern State University
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