Mary Mantz

• Lead daily sales floor operations for a top-performing Athleta location, driving sales performance through exceptional guest service, product and loyalty program knowledge, and team coaching.

• Coach, develop, and inspire a team of up to 50 associates, fostering a culture of product expertise, customer-first service, and strong sales performance.

• Personally role-model selling excellence, generating an average of 100+ Athleta credit card applications annually while maintaining a 4.5–6% conversion rate.

• Analyze sales trends, guest feedback, and key performance metrics to identify opportunities and inform merchandising, staffing, and operational decisions.

• Partner with leadership to optimize merchandise presentation, promotional execution, and floor placement strategies that enhance the guest experience and support business goals.

• Collaborate with local fitness studios, instructors, and wellness organizations to host recurring community events, increasing foot traffic and strengthening brand recognition across South Dakota.

• Led recruitment and hiring efforts, identifying and selecting top talent aligned with Athleta’s values, culture, and guest experience standards.

• Developed and onboarded new associates through structured training, product education, and mentorship, contributing to improved retention and team performance.

• Coordinated schedules for leadership and associate teams of up to 50 employees, aligning staffing levels with business demands and community events.

• Managed timesheet and payroll processes, ensuring accuracy, compliance, and efficient workforce administration.

• Fostered an inclusive, high-performing team culture that promoted collaboration, recognition, and employee engagement.

• Led guest experience operations in a high-volume retail environment, managing large teams to achieve sales, loyalty, and customer satisfaction goals.

• Trained, coached, and developed team members to consistently exceed REDcard credit card and loyalty program performance metrics.

• Analyzed sales trends, guest insights, and operational metrics to identify opportunities and improve overall store performance.

• Recruited, hired, and developed 200+ team members, including three team leaders, building a strong leadership pipeline and high-performing team culture.

• Supported day-to-day operations of a $57M retail store, gaining experience in leadership, merchandising, and team development.

• Selected to extend a ten-week internship throughout the academic year, further developing leadership skills and operational knowledge while supporting key business initiatives.

• Promoted to Associate Photographer in 2025 for consistently delivering exceptional client experiences and demonstrating leadership during event operations.

• Support lead photographers at weddings and community events, coordinating logistics, managing timelines, and ensuring seamless execution in fast-paced environments.

• Build strong relationships with clients, vendors, and team members through clear communication, professionalism, and attention to detail.