Mary Foulk, CPhT
White
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent Operations Manager
Homemaker & Family Operations
White, SD
01.2017 - Current
- Managed complex household operations including budgeting, scheduling, purchasing, vendor coordination, and long-term planning
- Coordinated multiple home improvement and restructuring projects involving contractor scheduling, materials management, timeline oversight, and cost tracking
- Developed and maintained organized systems for records management, scheduling, logistics, and financial planning
- Managed high-volume family logistics while maintaining strict organization and prioritization of competing responsibilities
- Built and operated a small handcrafted wellness products business including inventory management, customer communication, product preparation, and operational workflow development
- Demonstrated strong independent work ethic, adaptability, discretion, and problem-solving abilities in a self-directed environment
- Streamlined operational workflows to enhance efficiency across family management processes.
- Coordinated resource allocation and scheduling for household activities and events.
Pharmacy Technician
Humana
Glendale, AZ
01.2012 - 01.2017
- Specialized in failed claims resolution and insurance troubleshooting within a fast-paced healthcare environment
- Investigated and resolved complex pharmacy and insurance issues while maintaining productivity and quality expectations
- Worked extensively with healthcare systems, documentation, and patient information requiring accuracy and confidentiality
- Collaborated with pharmacies, insurance representatives, and healthcare teams to ensure timely issue resolution
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician – Data Entry
Medco
Scottsdale, AZ
01.2011 - 01.2012
- Maintained production standards of approximately 80 prescription entries per hour with 99.5% accuracy
- Entered new prescriptions, updated patient records, and followed strict standard operating procedures
- Ensured accuracy of prescription documentation and patient information in regulated healthcare systems
Pharmacy Technician – Data Entry
Express Scripts
Tempe, AZ
01.2010 - 01.2011
- Processed and filled prescriptions accurately, ensuring compliance with regulatory standards.
- Performed administrative tasks efficiently, including data entry, document preparation, and expense tracking.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Senior Pharmacy Technician
Walgreens
Phoenix, AZ
01.2004 - 01.2010
- Managed inventory ordering, reconciliation, and medication workflow coordination
- Managed medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
- Trained and mentored junior technicians on pharmacy operations and best practices.
- Implemented workflow improvements, reducing prescription turnaround times for enhanced customer satisfaction.
- Conducted regular audits of medication storage areas to maintain safety standards and regulatory compliance.
Education
Associate of Arts - General Studies
Mesa Community College
Mesa05-2017
Associate of Science - General Studies
Mesa Community College
Mesa, AZ05-2017
Skills
- Electronic Medical Records (EMR)
- Microsoft Excel
- Healthcare Documentation
- Insurance Resolution
- Data Entry
- Inventory Management
- Auditing Support
- Administrative Operations
- Problem-solving
- Team leadership
- Operations management
- Policies and procedures implementation
Certification
- Certified Pharmacy Technician (CPhT)
- Pharmacy Technician Certification Board (PTCB)
Timeline
Independent Operations Manager
Homemaker & Family Operations
01.2017 - Current
Pharmacy Technician
Humana
01.2012 - 01.2017
Pharmacy Technician – Data Entry
Medco
01.2011 - 01.2012
Pharmacy Technician – Data Entry
Express Scripts
01.2010 - 01.2011
Senior Pharmacy Technician
Walgreens
01.2004 - 01.2010
Associate of Arts - General Studies
Mesa Community College
Associate of Science - General Studies
Mesa Community College