Summary
Overview
Work History
Education
Skills
Timeline
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Martina Burnett

Watertown

Summary

Results-oriented professional with extensive experience in customer service and optical measurements at Pearle Vision. Demonstrated success in improving patient satisfaction through effective communication and insurance management. Proficient in retail sales and skilled in managing complex billing processes, ensuring accuracy and efficiency in service delivery.

Overview

19
19
years of professional experience

Work History

Optician

Pearle Vision
08.2022 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.

Server

Pizza Ranch Buffet
09.2018 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Certified Utility Specialist

Dakota Tube
03.2012 - 09.2013
  • Operated and monitored both high and low-pressure boilers and systems, pipes and gauges.
  • Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
  • Documented system performance details, parts orders and service logs thoroughly and filed with appropriate record retention protocol.
  • Installed piping and duct systems throughout intricate buildings with numerous rooms requiring different services according to industry standards and best practices.

Traveling Certified Nursing Assistant

Stat Nursing Solutions
09.2006 - 11.2012
  • Collaborated with fellow CNAs to develop efficient care routines that maximized productivity while maintaining a high standard of care in each facility visited during travels.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Demonstrated flexibility and adaptability by quickly acclimating to new healthcare environments, policies, and procedures during various travel assignments.
  • Delivered high-quality care under pressure in fast-paced environments such as emergency departments or intensive care units during travel assignments.

Education

Webster High School
Webster, SD

Skills

  • Customer service and support
  • Insurance verification and billing
  • Optical measurements and assessments
  • Computer proficiency
  • Retail sales expertise
  • Patient history documentation
  • Insurance approvals management

Timeline

Optician

Pearle Vision
08.2022 - Current

Server

Pizza Ranch Buffet
09.2018 - 08.2022

Certified Utility Specialist

Dakota Tube
03.2012 - 09.2013

Traveling Certified Nursing Assistant

Stat Nursing Solutions
09.2006 - 11.2012

Webster High School

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Martina Burnett