Mark Robinson
Hot Springs
Summary
Dynamic Outside Sales Representative with Builders FirstSource, recognized for consistently exceeding sales targets through exceptional relationship building and consultative selling. Proven problem-solver adept at identifying client needs and delivering tailored solutions. Strong customer service orientation complemented by a commitment to team success and strategic growth in competitive markets.
Overview
26
26
years of professional experience
Work History
Outside Sales Representative
Builders FirstSource
08.2016 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Inside Sales Representative
Builders FirstSource
08.2016 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Carpet Cleaning Technician
Stanley Steemer
07.2016 - 07.2016
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
Outside Sales Representative
Western Stationers
09.2013 - 06.2016
- Met with customers to take product orders, answer product questions and product assembly.
- Input customer orders for delivery and ordering of stock and non stock product.
- Developed weekly sales route, calling on existing and potential customers.
- Gather information on special order products per customer request.
- Provide pricing and availability fro all special order products.
Delivery and Warehouse
Western Stationers
09.2013 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receiving Manager
Tractor Supply Company
06.2009 - 09.2013
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Maintain all receiving and forklift logs.
- Process all defective returns, outdated product, vendor returns, and store to store transfers.
- Manage repair goods process, rainchecks, layaways and special orders.
- Assisted customers on sales floor when needed,
- Manger on duty when needed.
Team Leader
Tractor Supply Company
06.2009 - 09.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Window Specialist Sales
Dakota Craft Showroom
01.2007 - 05.2009
Inside Sales Representative
PRO-build
01.2003 - 07.2007
Engineering Services Technician
Lester Building Systems LLC
06.1999 - 12.2002
Education
Associate of Applied Science - Architectural Drafting - CAD
Western Dakota Tech
Rapid City, SD05-1999
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
Timeline
Outside Sales Representative
Builders FirstSource
08.2016 - Current
Inside Sales Representative
Builders FirstSource
08.2016 - Current
Carpet Cleaning Technician
Stanley Steemer
07.2016 - 07.2016
Outside Sales Representative
Western Stationers
09.2013 - 06.2016
Delivery and Warehouse
Western Stationers
09.2013 - 07.2016
Receiving Manager
Tractor Supply Company
06.2009 - 09.2013
Team Leader
Tractor Supply Company
06.2009 - 09.2013
Window Specialist Sales
Dakota Craft Showroom
01.2007 - 05.2009
Inside Sales Representative
PRO-build
01.2003 - 07.2007
Engineering Services Technician
Lester Building Systems LLC
06.1999 - 12.2002
Associate of Applied Science - Architectural Drafting - CAD
Western Dakota Tech
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