Marjorie Runion
Mobridge
Summary
Authorized to work in the US for any employer. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure
Hospitality professional ready to excel in front desk operations. Expertise in managing guest interactions and ensuring welcoming environment. Known for strong teamwork and adaptability, ensuring seamless operations and guest satisfaction. Recognized for excellent communication skills and friendly, approachable demeanor.
Diligent [Desired Position] seeking new opportunity in hospitality sector. Proven track record in managing guest services and facilitating smooth check-ins and check-outs. Demonstrated ability to handle guest inquiries and complaints efficiently while maintaining positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
09.2019 - 09.2025
- Coordinated room assignments based on guest preferences and availability for optimal occupancy.
- Conducted nightly audits of front desk operations to ensure compliance with policies and procedures.
- Trained new staff on front desk protocols, fostering a collaborative team environment for service excellence.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
DIPLOMA - INFORMATION TECHNOLOGY COMPUTER NETWORKING
HIGH TECH INSTITUTE
IRVING, TX04.2003
DIPLOMA - OFFICE ADMINISTRATION/COMPUTER SCIENCE
NORTHERN STATE UNIVERSITY
01.2002
Skills
- Front Desk, Guest Service, Reception, Customer Service, Laundry, Administrative Assistant, Payroll, Scheduling, Filing, Quickbooks, Policies, MS Office, Excel, Outlook, Microsoft Word, Word Processing
- Customer service
- Payment handling
- Welcoming guests
- Greeting guests
- Teamwork orientation
Certification
Driver's License
Timeline
Hotel Front Desk Clerk
Holiday Inn Express Hotel Suites
09.2019 - 09.2025
DIPLOMA - OFFICE ADMINISTRATION/COMPUTER SCIENCE
NORTHERN STATE UNIVERSITY
DIPLOMA - INFORMATION TECHNOLOGY COMPUTER NETWORKING
HIGH TECH INSTITUTE
Assessments – June 2019
- Customer Focus & Orientation - Highly Proficient; Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ubnc-ijx61ufo1xt
- Retail Cash Handling - Proficient - Calculating retail transactions and knowing cash drawer policies and procedures.
- Intermediate Word Processing with Microsoft Word - Proficient, measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments. Full results: https://share.indeedassessments.com/share_assignment/medv43cuhgxfrkti