Marisa Johnson
Rapid City
Summary
Motivated in customer service with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable expierences.
Overview
6
6
years of professional experience
Work History
Waitress
Lemongrass
06.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Coffee Roaster
Dry Creek Coffee
04.2021 - Current
- Maintained coffee quality by adhering to guidelines, product specifications and quality procedures.
- Operated ground or roasted coffee controls and equipment.
- Identified and resolved equipment malfunctions, jamming or spillage.
Waitress
Desperados
05.2018 - 09.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Business And Technology - Business
Western Dakota Technical Institute
Rapid City, SD05.2025
High School Diploma -
Hill City High School
Hill City, SD05.2023
Skills
- Accurate Money Handling
- Hospitality and Accommodation
- Team Collaboration
- Upselling Techniques
- Daily Specials Memorization
- Table Monitoring and Turnover
Timeline
Waitress
Lemongrass
06.2023 - Current
Coffee Roaster
Dry Creek Coffee
04.2021 - Current
Waitress
Desperados
05.2018 - 09.2020
Associate of Business And Technology - Business
Western Dakota Technical Institute
High School Diploma -
Hill City High School
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