Mari Urban
Pukwana
Summary
Compassionate employee well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Successful Patient Access Representative brings top-notch observational, patient relations and multitasking abilities. Helping daily activities to run smoothly by assisting with everything from interpersonal communication to preparing materials for patients and professionals. Versed in electronic recordkeeping and certified in First Aid and CPR.
Reliable professional with background in food service. Recognized for excelling at multitasking in fast-paced environments to prepare and plate exceptional food. Skillful in cleaning and organizing work areas before, during, and after every shift.
Overview
22
22
years of professional experience
Work History
Kitchen Staff Member
Lunchtime Solutions
Chamberlain
08.2025 - Current
- Prepared meals according to safety and sanitation guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance.
- Assisted in food inventory management and stock rotation.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Monitored food preparation processes for compliance with company policies.
Patient Access Representative
Sanford Medical Center
Chamberlain
12.2019 - 12.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained health, financial and religious information from patients at time of admission.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Helped patients obtain health care services by setting up referrals.
- Verified insurance information to ensure coverage accuracy.
- Coordinated patient records and maintained confidentiality standards.
- Handled patient inquiries, resolving issues with empathy and professionalism.
Sales Representative
AmericInn Hotel & Conference Center
Chamberlain
10.2013 - 06.2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Operated cash register, collected payments and provided accurate change.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Helped customers find specific products, answered questions and offered product advice.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Listened to customers to understand needs and refer to optimal services.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Continuously met sales goals via strategic prospecting.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Educated customers on product features and technical details to highlight benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Answered requests and concerns with friendly and knowledgeable service.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Prepared and updated client records.
- Met with customers to discuss needs and offered relevant options from company line.
- Handled credit and debit card payment processing to complete purchasing experience.
- Connected with customers using consultative and relationship-driven techniques.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Processed payments and maintained accurate drawers to meet financial targets.
- Trained and supported new sales representatives.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Negotiated prices and set up contracts to finalize sales agreements.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Stayed up to date on inventories, supplies and customer orders.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Write, completed and filed documentation to finalize sales.
- Managed order process for new and existing customers.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
- Answered incoming telephone calls to provide store, products and services information.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Negotiated and secured contracts with key clients.
- Introduced customers to new offerings and updated accounts.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Transcriptionist
Dakota Counseling Institute
Chamberlain
01.2011 - 10.2013
- Prepared and maintained confidential records and files and performed various clerical and reception tasks.
- Completed up-to-date list of patient reports and records and forwarded to referring physicians.
- Communicated courteously with patients and families and demonstrated care and compassion.
- Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
- Developed and adhered to exacting transcription quality assurance standards and metrics.
- Typed medical dictation of discharge summaries, operative reports, referral letters and follow-up clinic notes from dictating equipment or written draft.
- Transcribed documents and maintained high levels of accuracy.
- Took steps to ensure data confidentiality and meet specific corporate guidelines.
- Made sure to change all abbreviated words and other terminology into correct long form words.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Sought clarification from physicians and other hospital personnel for answers to needed coding interpretations prior to abstracting records.
- Strengthened traceability by transcribing court documents, records and general counsel agreements.
- Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
- Utilized Express Scribe to type up various forms of documentation.
- Used Express Scribe to transcribe audio files received from mental health providers and drug and alcohol support services.
Shift Manager
Chamberlain Food Center
Chamberlain
09.2008 - 01.2011
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 12 employees.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
Paraprofessional
Chamberlain School District
Chamberlain
08.2003 - 09.2008
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral and emotional support.
- Supported students in developing strategies for individual and group learning.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Planned and led activities to develop students' physical, emotional and social growth.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Assisted children at stations during small-group learning periods.
- Organized student performance and enrichment activities to facilitate learning.
- Utilized various instructional approaches to increase student participation and assess learning styles.
- Served as classroom aide to teachers and worked one-on-one with special needs students age 8 to 18.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Maintained focused, inclusive and supportive learning environments.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Completed documentation on student behaviors, interventions and results.
- Promoted compliance with South Dakota IEP standards in both curriculum development and classroom operations.
- Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Created and distributed instructional materials for group and one-on-one use.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Met with parents about student needs to garner additional support.
- Met with parents to discuss educational outcomes and behaviors while observing and promoting sensitivity to child's condition and needs.
Education
Certified Paraprofessional - Special Education
Chamberlain School District
Chamberlain, SDCertified CPR And AED
Absolute Safety Training Paramedic Program
Chamberlain, SDHigh School Diploma -
Chamberlain High School
Chamberlain, SDSome College (No Degree) - Medical Billing And Coding
Bryant & Stratton College
Pukwana, SDSkills
- Insurance company knowledgeable
- Payment processing
- Appointment scheduling
- Regulatory compliance
- Appointment confirmation
- Data management
- Reliable and trustworthy
- Problem resolution
- People skills
- Leadership
- Work ethic
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Team collaboration
- Communication skills
- Conflict resolution
Timeline
Kitchen Staff Member
Lunchtime Solutions
08.2025 - Current
Patient Access Representative
Sanford Medical Center
12.2019 - 12.2024
Sales Representative
AmericInn Hotel & Conference Center
10.2013 - 06.2018
Transcriptionist
Dakota Counseling Institute
01.2011 - 10.2013
Shift Manager
Chamberlain Food Center
09.2008 - 01.2011
Paraprofessional
Chamberlain School District
08.2003 - 09.2008
Certified Paraprofessional - Special Education
Chamberlain School District
Certified CPR And AED
Absolute Safety Training Paramedic Program
High School Diploma -
Chamberlain High School
Some College (No Degree) - Medical Billing And Coding
Bryant & Stratton College