Makennah Judge

• Assisted customers with inquiries and provided product information to enhance shopping experience.
• Maintained cleanliness and organization of front-of-house areas to ensure safety and efficiency.
• Collaborated with team members to streamline service processes, improving overall workflow.
• Handled cash transactions accurately and efficiently, ensuring proper financial reconciliation at end of shifts.
• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.
• Established welcoming atmosphere by greeting each guest warmly.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Reset tables between guests by restocking low items and wiping down surfaces.

Rapid Citt

• Greeted and seated guests promptly to enhance dining experience.
• Managed reservation system to optimize table turnover and minimize wait times.
• Coordinated with kitchen staff to ensure timely service and customer satisfaction.
• Assisted in training new staff on seating procedures and customer interaction protocols.
• Handled guest inquiries and complaints professionally, improving overall guest relations.
• Monitored dining area for cleanliness and ambiance, ensuring adherence to restaurant standards.
• Collaborated with team members to streamline workflow during peak hours effectively.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Backed up servers by checking on tables and retrieving items for guests.

• Prepared high-quality espresso beverages using manual and automatic machines.
• Delivered exceptional customer service by engaging with customers and providing menu recommendations.
• Maintained cleanliness and organization of workstations to ensure efficient operations.
• Monitored inventory levels, restocked supplies, and assisted in ordering processes as needed.
• Implemented efficient workflow strategies to enhance speed of service during peak hours.
• Resolved customer complaints promptly, ensuring satisfaction and repeat business.
• Collaborated with team members to create seasonal drink specials, enhancing menu diversity.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.