MaKayla Barnes
18 Rushmore Ave NW Huron,SD
Summary
Hi I am MaKayla Barnes. I am born and raised in Huron SD. My husband, Nicholas and I, along with our 4 month old daughter Hartley reside in Huron. I am currently looking for a new long term career within our community. I am a family person and have strong family values. We have a local family business and a family farm that we pride ourselves on being involved and giving back to the community. This is a big part of what makes me, me! I pride myself on being friendly and professional as well as easy to work with. I think that I would be a great asset to the Huron Chamber!
Overview
6
6
years of professional experience
Work History
Customer Service/Customer Care Representative
NorthWestern Energy
09.2019 - 10.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Assisted call-in customers with questions and billing.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Certified Special Education Para Professional
Huron School District
08.2018 - 09.2019
- Worked hands on with multiple student’s everyday.
- Worked with students with a wide range of disabilities, physical and mental.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations of students needs, working efficiently and productively with all team members and students.
Education
No Degree - Business
South Dakota State University
Brookings, SDHigh School -
Huron High School
Huron, SD05-2016
Skills
- Effective communication skills (written and verbal)
- Attentiveness
- Adaptability
- Dependability
- Proactive Listener
- Advanced Technical Knowledge
- High Computer and Typing efficiency
- Quick thinking/problem solving skills
- Friendliness
- Patient
- Cleanliness
- Data entry
- Call center experience
- Relationship building
- Payment processing
Position Applying For
Communication Director
Timeline
Customer Service/Customer Care Representative
NorthWestern Energy
09.2019 - 10.2024
Certified Special Education Para Professional
Huron School District
08.2018 - 09.2019
No Degree - Business
South Dakota State University
High School -
Huron High School
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