Maisie Antonson
Beresford
Summary
Results-driven banking professional with over 20 years of experience in financial operations and customer service. Proven ability to lead teams and implement strategic initiatives that enhance customer loyalty and drive profitability. I continue to be a leader that fully supports the high professional standards that align with our Mission, Vision, & Values.
Overview
24
24
years of professional experience
Work History
Personal Banking Officer
First Dakota National Bank
02.2017 - Current
- Consumer lending {Personal, auto, home equity}
- Credit analysis and risk assessment
- Deposit growth and portfolio management
- Team Collaboration and mentoring
- Facilitate Branch Team Meetings
- Provided personalized financial advice, enhancing customer satisfaction and loyalty.
- Participated in community events on behalf of the bank to strengthen brand visibility within target markets
- Assist Market President with branch duties/responsibilities
Branch Manager
First Dakota National Bank
01.2013 - 01.2017
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and implemented strategic plans to enhance customer service and satisfaction.
- Managed staff performance through training, coaching, and regular feedback sessions.
- Oversaw budgeting processes, identifying cost-saving measures to improve profitability.
- Cultivated relationships with local businesses to drive community engagement and increase deposits.
- Coordinated marketing efforts to promote financial products and services within the community.
Teller/Teller Supervisor
First Federal / BANK 360
01.2002 - 12.2012
- Processed customer transactions accurately and efficiently.
- Managed cash drawer, ensuring balanced transactions daily.
- Delivered exceptional customer service, resolving inquiries promptly.
- Assisted in training new tellers on operational procedures.
Education
Associate of Applied Science - Business & Marketing
Southeast Techinical Institute
Sioux Falls, SD 05-2002
Skills
- Team leadership, coaching, and performance development
- Hiring, onboarding, and staff retention
- Setting clear expectations and driving accountability
- Building a high-performance, customer focused culture that supports our banks Mission, Vision & Values
Timeline
Personal Banking Officer
First Dakota National Bank
02.2017 - Current
Branch Manager
First Dakota National Bank
01.2013 - 01.2017
Teller/Teller Supervisor
First Federal / BANK 360
01.2002 - 12.2012
Associate of Applied Science - Business & Marketing
Southeast Techinical Institute