Magnolia Playan
Sioux Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's
Sioux Falls, SD
02.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on product knowledge and company policies to enhance team performance.
- Implemented visual merchandising strategies to maximize product visibility and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Soldier
Army National Guard IA
Iowa City, Iowa
04.2022 - Current
- Displayed leadership in accomplishing assignments and learning new skills.
- Loaded, equipped and manned aircraft for mission.
- Conducted daily physical training to maintain peak physical and mental condition.
- Performed risk assessments before missions to minimize potential threats and casualties.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Inspected living areas for safety hazards or health concerns related to sanitation issues.
- Developed expertise in small arms use, care, and accountability.
- Led troops during live fire training scenarios using realistic terrain environments.
- Participated in community service projects, representing the military organization positively.
- Administered first aid and emergency medical treatment in field conditions.
- Completed basic and advanced combat training courses, mastering individual soldier skills.
- Maintained positive working relationship with fellow staff and management.
- Assisted in development of weapons and tactics.
- Investigated suspected contamination sites using appropriate detection methods.
- Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
- Monitored CBRN equipment to ensure proper functioning.
- Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
- Provided technical advice on how to respond to incidents involving CBRN agents or hazardous materials.
- Created detailed reports summarizing findings from field tests of CBRN systems or equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed individual skill levels and developed individualized training programs accordingly.
- Inspected weapons before use to confirm they are functioning properly.
- Demonstrated how to properly disassemble, clean, lubricate, reassemble and store weapons correctly.
Retail Team Member
Style Encore
Sioux Falls, SD
01.2024 - 10.2024
- Stocked shelves with merchandise and ensured that items were properly priced and labeled.
- Completed assigned training to stay updated on important policies and procedures.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted in ringing up sales at registers and bagging merchandise.
- Helped customers by answering questions and locating merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Handled returns and exchanges according to company policies.
- Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
- Greeted customers to determine wants or needs.
- Created visual merchandising displays that showcased product features effectively.
- Computed purchases and received and processed cash or credit payment.
- Promoted brand through event marketing, demonstrations, and sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Team Member
Culver's Restaurant
Iowa City, Iowa
02.2023 - 11.2023
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Government/International Affairs & Spanish
Augustana University
Sioux Falls, SD12-2028
High School Diploma - undefined
Jefferson High School
Sioux Falls, SD05.2024
Skills
- Armed combat operations
- Friendly and outgoing
- Strategic thinking
- Squad leadership
- Positive attitude
- Merchandise display
- Teamwork
- Multi-tasking strength
- Reliable and punctual
- Outgoing personality
- Cash register operation
- Sales expertise
- POS system operation
- Cleaning techniques
- Sales training
- Returns and exchanges
- Retail store operations
- Stock replenishment
- Professional appearance
- Store opening and closing
- Phone etiquette
- Teamwork and collaboration
- Fashion sense
- Shelf stocking
- Positive and professional
- Money handling
- Physical fitness
- Equipment management
- Hygiene practices
- Nutrition
Accomplishments
- Joined the South Dakota National guard at 17,
- Completed Basic Training and AIT
- Earned the title of a U.S. soldier.
- Director of External Affairs in Model UN Club at Augustana University.
- Honor society in High School
Certification
- Certified Chemical, Biological, Radiological, and Nuclear Technician in the South Dakota Army National Guard.
Languages
Spanish
Professional Working
Timeline
Sales Associate
Dillard's
02.2025 - Current
Retail Team Member
Style Encore
01.2024 - 10.2024
Team Member
Culver's Restaurant
02.2023 - 11.2023
Soldier
Army National Guard IA
04.2022 - Current
High School Diploma - undefined
Jefferson High School
Bachelor of Arts - Government/International Affairs & Spanish
Augustana University