Madison Peplinski
Sioux Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated student interested in applying excellent communication and interpersonal skills to a Outside Insurance Sales Associate role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
07.2024 - Current
- Ensured that all products were properly labeled according to company standards.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Collaborated with other departments to provide excellent customer service.
- Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Selected products and items from shelves and pallets for customer orders.
Barista
Starbucks
07.2023 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Stocked customer service stations with paper products or beverage preparation items.
Crew Member
Burger King
08.2020 - 06.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
Education
High School Diploma -
Washington High School
Sioux Falls, SD05-2024
Skills
- Excellent math skills
- Friendly and outgoing
- Professional Demeanor
- Exceptional customer service
- Performance Improvement
- Team Player
- Speedy and efficient
- Reliable and Dependable
- Problem-Solving
- Effective Communication
- Self Motivation
- Adaptability and Flexibility
- Active Listening
- Team building
- Reliability
- Teamwork and Collaboration
Timeline
FC Associate
Amazon
07.2024 - Current
Barista
Starbucks
07.2023 - 04.2024
Crew Member
Burger King
08.2020 - 06.2023
High School Diploma -
Washington High School
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