Madison Goertz
Brandon
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Professional House Cleaner
Kelly's Knockout Cleaners
09.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Wiped walls, decoration, and appliances.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Managed workload across multiple houses and satisfied customer needs for cleaning standards and details.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
Assistant Manager
Boutique & Bid 605
06.2022 - 09.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - System & Network Security
Southeast Technical College
Sioux Falls, SD12-2024
Skills
- Project management
- Excellent time management skills
- Cash handling
- Time management
- Advanced computer skills
- Technical support
- System troubleshooting
- Software configuration
Timeline
Professional House Cleaner
Kelly's Knockout Cleaners
09.2024 - Current
Assistant Manager
Boutique & Bid 605
06.2022 - 09.2024
Associate of Applied Science - System & Network Security
Southeast Technical College
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