Maddyson Johnson
Hill City
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work History
Housekeeper
Harney Camp Cabins
Custer
07.2025 - Current
- Cleaned cabins thoroughly to maintain high standards of guest satisfaction.
- Inspected rooms for cleanliness and restocked supplies as needed.
- Managed laundry operations, ensuring timely cleaning and folding of linens.
- Implemented efficient cleaning schedules to optimize cabin turnover times.
- Maintained inventory of cleaning supplies and reported shortages to management.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Customer Service Representative
Big Thunder Gold Mine
Keystone
03.2025 - 07.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations to customers.
- Collaborated with team members to ensure a positive shopping experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Candyland
Hill City
03.2024 - 01.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide informed recommendations to customers.
- Collaborated with team members to ensure a positive shopping experience.
- Organized merchandise displays to enhance product visibility and accessibility.
- Answered customer inquiries and provided accurate information regarding products and services.
Kitchen Staff Member
1885 Steakhouse
Hill City
04.2023 - 12.2023
- Prepared ingredients and maintained cleanliness in kitchen environment.
- Assisted chefs with food preparation and plating for service.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Collaborated with team members to support smooth kitchen operations.
- Followed food safety guidelines to ensure proper handling and storage.
- Restocked supplies and organized storage areas for easy access.
- Assisted in cleaning dishes, utensils, and kitchen tools promptly.
Education
Hill City High School
Hill City, SD 08.2014 - 02.2026
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem resolution
- Inventory management
- Hard working
- Ready to learn new skills
Affiliations
High School
- Volleyball
- Basketball
- Art club
Timeline
Housekeeper
Harney Camp Cabins
07.2025 - Current
Customer Service Representative
Big Thunder Gold Mine
03.2025 - 07.2025
Customer Service Representative
Candyland
03.2024 - 01.2025
Kitchen Staff Member
1885 Steakhouse
04.2023 - 12.2023
Hill City High School
08.2014 - 02.2026