Mackenzie Grisham
Sioux Falls
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals. Responsible and detail-oriented worker.
Overview
6
6
years of professional experience
Work History
Wealth Management Administrative Assistant
First Interstate Bank
10.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Teller
First Interstate Bank
05.2022 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Teacher
Sandlot Daycare and Preschool
02.2021 - 08.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Nursing Assistant
Edgewood Assistant Living
07.2020 - 12.2020
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cashier
County Fair
01.2018 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Marketing
Southeast Technical College
Sioux Falls, SD05.2023
Skills
- Critical Thinking
- Problem Solving
- Strong Communication Skills
- Customer Service
- Decision Making
- Relationship Building
- Self-management
- Strong work ethic
- Time management
- Administrative Support
- Scheduling
- Professional and mature
Timeline
Wealth Management Administrative Assistant
First Interstate Bank
10.2023 - Current
Teller
First Interstate Bank
05.2022 - 10.2023
Teacher
Sandlot Daycare and Preschool
02.2021 - 08.2022
Nursing Assistant
Edgewood Assistant Living
07.2020 - 12.2020
Cashier
County Fair
01.2018 - 07.2020
Associate of Applied Science - Marketing
Southeast Technical College
Similar Profiles
Randi OsbonRandi Osbon
Retail Manager at First Interstate BankRetail Manager at First Interstate Bank
Melanie GoodMelanie Good
Consumer Loan Officer at First Interstate BankConsumer Loan Officer at First Interstate Bank
Tyler HeggeTyler Hegge
Bank President at First Interstate BankBank President at First Interstate Bank