Mackenzie Cobb
Sioux Falls
Summary
Compassionate professional with experience in caregiving, corrections, and customer service. Skilled in fostering positive interactions in fast-paced, high-stress environments. Seeking to leverage strong communication and interpersonal skills in a dispensary setting to enhance customer comfort and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Servicing Specialist
Launch Services, LLC
Sioux Falls
07.2025 - 03.2026
- Assisted borrowers at risk of delinquency with repayment solutions and explained loan options to promote financial stability
- Negotiated payment plans that facilitated timely payments and adhered to company policies
- Maintained accurate account documentation to track borrower interactions and progress
- Collaborated with team members to uphold compliance standards and ensure legal requirements were met
- Encouraged borrowers to engage in repayment discussions and explore available options to enhance their financial understanding
Caregiver
Kore Cares
Mitchell
12.2023 - 05.2025
- Provided in-home personal care assistance to 10-15 elderly and disabled clients on a weekly basis including some weekends, overnights and holidays.
- Supported daily living activities including bathing, grooming, dressing, meal preparation, and mobility assistance.
- Monitored client health and reported changes in condition to family members and supervising staff.
- Completed household cleaning including dishes, dusting, vacuuming, bathroom sanitation, bed making, and trash removal to maintain a safe and organized home environment.
- Administered medication reminders to clients
- Built strong, trusting relationships with clients through compassionate and consistent care.
- Followed individualized care plans while maintaining professionalism, patience, and respect at all times.
Correctional Officer
Davison County Sheriff Department
Mitchell
03.2022 - 11.2023
- Supervised 20-70 inmates per shift in a county jail environment, ensuring safety, security, and compliance with facility rules
- Performed inmate intake/booking, fingerprinting, and processing of charges into secure databases
- Conducted searches of inmates and property to detect and remove contraband
- Monitored inmate behavior, completed cell checks, and documented incidents and safety concerns
- Assisted with medication distribution, medical visits, and general inmate care needs
- Managed inmate movement including court transport and secure facility access control
- Operated control room systems including surveillance monitoring, door control, and inmate communications
- Responded to emergencies and de-escalated aggressive situations using trained restraint techniques
- Communicated with courts, attorneys, and law enforcement agencies while handling legal documentation and reports
Education
High School Diploma -
James Valley Christian
Huron, SD05-2012
Skills
- Customer service
- Sales expertise
- Organizational abilities
- Communication skills
- Compliance adherence
- Team collaboration
Affiliations
- Volunteer Washington Pavillion -2026
Volunteer SF Human Society - 2026
Certification
- Drivers License - DMV Huron, SD 2008
- Life Guard Certification - Norby Recreation Center Huron, SD 2011
- ServSafe Certification, First Aid, CPR, AED.
- South Dakota State University Brookings, SD 2012 - ServSafe Certification
- Marlins Family Restaurant Mitchell 2014 - ServSafe Certification, First Aid
- Dairy Queen Mitchell 2017-2020 - CNA certification, CPR, First aid, AED
- Firesteel Nursing Home Mitchell, SD 2021
Timeline
Loan Servicing Specialist
Launch Services, LLC
07.2025 - 03.2026
Caregiver
Kore Cares
12.2023 - 05.2025
Correctional Officer
Davison County Sheriff Department
03.2022 - 11.2023
High School Diploma -
James Valley Christian