MacKenzie Apland
Sioux Falls
Summary
Excelled in resolving high-stress situations and increasing loyalty through empathetic customer interactions. Skilled in active listening and effective communication, significantly enhancing customer relations and readership.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wells Fargo
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Childcare Teacher
Bright Steps Playcare
07.2022 - 01.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
Teller/Customer Service Representative
Bankstar Financial
01.2022 - 05.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Journalists/customer Service
Dells City Journal
07.2020 - 05.2021
- Wrote and published articles for leading newspapers and magazines.
- Increased readership through engaging storytelling and attention-grabbing headlines.
- Collaborated with editors to refine article content, ensuring clarity and accuracy while adhering to strict deadlines.
Education
No Degree - Business Administration
South East Technical College
Sioux Falls, SDHigh School Diploma -
Dell Rapids Public School
Dell Rapids, SD05-2021
Skills
- Customer service
- Parent-teacher communication
- Exceptional customer service
- Writing and editing
- Active listening
- Positive
Timeline
Customer Service Representative
Wells Fargo
01.2025 - Current
Childcare Teacher
Bright Steps Playcare
07.2022 - 01.2025
Teller/Customer Service Representative
Bankstar Financial
01.2022 - 05.2022
Journalists/customer Service
Dells City Journal
07.2020 - 05.2021
No Degree - Business Administration
South East Technical College
High School Diploma -
Dell Rapids Public School
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