Maci Frommie
Sioux Falls,SD
Summary
Dynamic and detail-oriented professional with a proven track record of exceptional customer service and leadership skills. Within the service industry has mastered multitasking and upselling, significantly enhancing guest experiences. Skilled in time management and problem-solving, with a strong work ethic and effective communication abilities. Passionate about driving success and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Nanny
Private Family Hire
08.2022 - Current
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Carhop Server
Cedar Inn
05.2018 - Current
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
Pharmacy Assistant
Blue Earth Drug
06.2021 - 08.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
Front Desk Medical Receptionist
United Hospital District
11.2019 - 03.2021
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Education
Associate of Applied Science - Cardiac Sonography
Southeast Technical Institute
Sioux Falls, SDHigh School Diploma -
Blue Earth Area Secondary
Blue Earth, MN06.2022
Skills
- Strong Work Ethic
- Leadership
- Detail-oriented
- Exceptional Customer Service
- Time Management
- Problem-solving Skills
- Listening Skills
- Communication
Certification
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
Timeline
Server
Texas Roadhouse
09.2023 - Current
Nanny
Private Family Hire
08.2022 - Current
Pharmacy Assistant
Blue Earth Drug
06.2021 - 08.2022
Front Desk Medical Receptionist
United Hospital District
11.2019 - 03.2021
Carhop Server
Cedar Inn
05.2018 - Current
Associate of Applied Science - Cardiac Sonography
Southeast Technical Institute
High School Diploma -
Blue Earth Area Secondary
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