Lynnell Job
Sturgis
Summary
Results-driven office manager with extensive experience in optimizing operations and fostering strong customer relationships. Expertise in staff management and training has led to enhanced productivity and increased patient satisfaction in a high-paced environment.
Overview
18
18
years of professional experience
Work History
Office Manager, Optician, Frame Buyer
In Vision Optical & Eye Care
03.2014 - Current
- Streamlined office operations by implementing efficient scheduling and communication practices.
- Trained new employees on office protocols and software systems for seamless integration.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Managed inventory of eyewear products, ensuring optimal stock levels and timely replenishments.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Maintained frame inventory management by ensuring optimal stock levels at all times.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
- Analyzed sales and inventory data to determine purchasing needs and reorder product.
- Established relationships with frame vendors. To ensure trust in each other.
Optician
Shopko Optical
09.2011 - 03.2014
- Developed best practices for eyewear fitting, improving overall accuracy and efficiency.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
Painter, General Laborer
Mountain Movers Construction
10.2007 - 09.2011
- Utilized advanced painting techniques and tools for diverse surface applications, enhancing project outcomes.
- Consistently met safety regulations while working on-site at government commercial properties.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Evaluated completed work for quality and adherence to standards and client requirements.
Education
High School Diploma -
Surrey High School
Surrey05.1993
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Relationship building
- Scheduling
- Staff management
- Operations management
- Employee training
- Staff training
- Vendor engagement
- Team leadership
Languages
English
Interests
- Sketching and drawing
- Photography
- Crafting and DIY Projects
- Kayaking
- Gardening
Timeline
Office Manager, Optician, Frame Buyer
In Vision Optical & Eye Care
03.2014 - Current
Optician
Shopko Optical
09.2011 - 03.2014
Painter, General Laborer
Mountain Movers Construction
10.2007 - 09.2011
High School Diploma -
Surrey High School