I am very driven and it’s my passion to give back what has freely been given to me! I believe lived experience is the best way to help others achieve their goals
Lorinda Sorensen
Sioux Falls
Summary
Recognized for empathetic problem-solving skills that foster customer loyalty and promote employee development, while effectively negotiating and resolving conflicts to ensure seamless team dynamics and customer satisfaction.
Implemented training and monitoring strategies to build morale and strengthen relationships, resulting in improved team dynamics and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Lead Case Manager
Heartland Family Service
Council Bluffs, IA
06.2025 - Current
- Coordinated comprehensive case management services for diverse family needs.
- Developed individualized service plans, ensuring alignment with client goals and resources.
- Led multidisciplinary team meetings to assess client progress and address challenges.
- Mentored junior case managers, enhancing their skills in crisis intervention techniques.
- Facilitated community resource connections to support clients in achieving self-sufficiency.
- Implemented best practices for client documentation, improving accuracy and compliance standards.
- Advocated for clients' rights and needs within various social service systems and agencies.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
Companion Animal Manager
Petco
Omaha, NE
12.2023 - Current
- Verified completion of planograms, cut-ins and reworks.
- Managed inventory levels, controlled supply and reported budgeted expense rates.
- Organized and priced clearance merchandise for department.
- Analyzed inventory management data for department and made recommendations for improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
McDonald’s
Sioux Falls, SD
12.2018 - 03.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Travis Merchant Venice
Yutan, NE
04.2016 - 12.2018
Manager
Mcdonalds
La Vista, NE
01.2007 - 09.2011
Education
GED - Ged
Metropolitan Community College
Omaha, NE2007
Skills
- Event planning and execution
- Team building and leadership
- Budgeting and financial management
- Stress management techniques
- Compassion and empathy
- Teamwork
- Staff training
- Positive attitude
- Task delegation
- Plan projects
- Recruitment and hiring
- Performance evaluation
- Scheduling and coordinating
- Effective communication
- Communication skills
- Problem-solving abilities
- Problem-solving aptitude
- Verbal and written communication
- Employee training
- Teamwork and collaboration
- Negotiation and conflict resolution
- Adaptability and flexibility
- Excellent communication
- Hiring and training
- Multitasking
- Problem-solving
- Computer skills
- Customer relations
- Reliability
- Employee coaching and mentoring
Interests
Timeline
Lead Case Manager
Heartland Family Service
06.2025 - Current
Companion Animal Manager
Petco
12.2023 - Current
Assistant Manager
McDonald’s
12.2018 - 03.2023
Assistant Manager
Travis Merchant Venice
04.2016 - 12.2018
Manager
Mcdonalds
01.2007 - 09.2011
GED - Ged
Metropolitan Community College