Lori J. Davis
Sioux Falls
Summary
Driven and fast-learning professional who is dedicated to offering exceptional assistance to team members and clients. A positive individual who is looking to grow with an organization personally and professionally, while utilizing my talents and strengths in a challenging environment .
Overview
14
14
years of professional experience
Work History
Receptionist
Sioux Falls Urgent Care
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled family practice, urgent care and physical therapy visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support by copying, faxing, and filing patient documents.
- Scanned demographics and verified insurance coverage for patients.
- Managed beverage ordering for the office and maintained stocking of the shelves as needed.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Intake Specialist
Avera at Home
04.2023 - 10.2023
- Dispatched medical supply items to patients.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Processed insurance for billing of supplies.
- Worked in three different systems in order to dispatch supplies to hospitals in other states.
- Supported office staff and operational requirements with administrative tasks.
- Assisted with back log of already processed medical supplies that were given to clients.
Administrative Assistant
Avera Health Plans
11.2021 - 03.2023
- Direct admin support to the CAO, CFO, COO and VP of sales handling calendar management and day-to-day business
- Contract administrator for OnBase contract system, entering legal documents, following through Docusign and activation of the agreement
- Accept walk-in payments and enter them into an InstaMed payment system
- Assist staff as needed between ordering office supplies, scanning/filing of documents, mailings, generating purchase orders, schedule flights, car, and hotel reservations
- Prepare agendas and take meeting minutes
- Facility maintenance for the building, working with vendors for repairs as needed
- Answering incoming calls and transferring to the appropriate person
- Working with IT, Risk Management, and Director of Compliance
- Scheduled meetings, created Excel and Visio Documents
- Handling calendar management and meetings for admin staff, as well as acting as a liaison for the HR Department to schedule potential interview candidates
Scheduling Specialist
Avera Gastroenterology
07.2020 - 11.2021
- Coordinated schedules for a practice with eleven providers
- Established a positive patient experience while handling inbound appointment scheduling calls or routing calls to appropriate departments within the clinic
- Managed schedule coordination duties for Dr
- Hill Jensen, which included but were not limited to managing her procedure schedule, calendar, handling wait lists, rescheduling appointments due to needs that may arise
Support Specialist
Avera Health Plans
02.2016 - 07.2020
- Direct admin support to the CFO, COO and VP of Sales handling calendar management and day-to-day business
- Enter legal documents into the Contract Management System and look up contracts in Perceptive for retrieval
- Accept walk in payments and enter into InstaMed payment system
- Assist staff as needed between ordering office supplies, scanning/filing of documents, mailings, booking rental car and hotel reservations and contacting vendors as needed
- Answering incoming calls and transferring to the appropriate person
- Work alongside the IT Department, Risk Management, Director of Compliance, as well as Director of Government and Consumer Products for various needs such as preparing meeting agendas, interview setup, meeting, creating Excel Documents, etc
- Handling calendar management and meetings for admin staff, as well as acting as a liaison for the Human Resources Department to schedule interview candidates
Receptionist
Dakotacare
08.2011 - 11.2015
- Answer six incoming phone lines, which averaged to 180 calls a day
- Directed all incoming calls to the appropriate party
- Vertexing (data entry) of medical records and claims
- Assisted the mail department with folding, stuffing and sending mailers as needed
Education
Certified in MS Applications - Powerpoint 2007, Word 2003, Intro to Excel 2003, Basic Access 2003
Sanford Health Continuing Ed.
Medical Secretary Program - undefined
Western Iowa Tech Community College
Skills
- Self starter with a quick ability to learn
- Able to multitask and prioritize with ease
- Great attention to detail
- Superb Customer service and interpersonal skills
- Proficient in Microsoft Word, Adobe Acrobat, Excel and Outlook
- Flexible to the needs and demands of others
- Ability to troubleshoot and fix various computers, printers and copiers
- Thrives in a fast paced environment
- Office supply inventory control and management
- Positive and professional
Timeline
Receptionist
Sioux Falls Urgent Care
10.2023 - Current
Intake Specialist
Avera at Home
04.2023 - 10.2023
Administrative Assistant
Avera Health Plans
11.2021 - 03.2023
Scheduling Specialist
Avera Gastroenterology
07.2020 - 11.2021
Support Specialist
Avera Health Plans
02.2016 - 07.2020
Receptionist
Dakotacare
08.2011 - 11.2015
Medical Secretary Program - undefined
Western Iowa Tech Community College
Certified in MS Applications - Powerpoint 2007, Word 2003, Intro to Excel 2003, Basic Access 2003
Sanford Health Continuing Ed.
Similar Profiles
Mark EllensMark Ellens
Firefighter – EMT at City of Sioux Falls – Sioux Falls Fire RescueFirefighter – EMT at City of Sioux Falls – Sioux Falls Fire Rescue
Bennett BrueckBennett Brueck
Volunteer at Sioux Falls Humane Shelter, Sioux Falls ZooVolunteer at Sioux Falls Humane Shelter, Sioux Falls Zoo
Luka MazurLuka Mazur
Medical Assistant at Niagara Falls Urgent Care and Primary CareMedical Assistant at Niagara Falls Urgent Care and Primary Care