Summary
Overview
Work History
Skills
Timeline
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Lisa Sichmeller

Sioux Falls

Summary

With a proven track record at Big J's, I excel in enhancing customer satisfaction and managing high-volume dining with ease. My expertise in beverage preparation and exceptional customer service, coupled with a strong work ethic, drives performance improvement and fosters meaningful guest relations.

Overview

8
8
years of professional experience

Work History

Server

The Rush
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender Supervisor

Big J's
10.2020 - 12.2024
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
  • Resolved conflicts among team members quickly and professionally, fostering a positive work environment.

Server

Gateway
08.2016 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Sales techniques
  • Supply restocking
  • Table bussing
  • Quality control
  • Food safety practices
  • Performance improvement
  • Guest relations management
  • Suggestive selling
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette

Timeline

Server

The Rush
09.2023 - Current

Bartender Supervisor

Big J's
10.2020 - 12.2024

Server

Gateway
08.2016 - 04.2020

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Lisa Sichmeller