Lindsey Hooper-Jansma
Sioux Falls
Summary
Results-driven Collection Account Specialist with a strong focus on billing problem resolution and account reconciliation. Proven ability to manage confidential data and improve customer relationships.
Overview
15
15
years of professional experience
Work History
Collection Account Specialist
Avera Health-AMI
Sioux Falls
09.2015 - 07.2026
- Processed and filed dismissals and satisfactions with appropriate courts, ensuring accurate case updates and compliance with legal timelines.
- Assisted with processing small claim cases by electronically filing documents with county courts and organizing related documents into debtor files for efficient retrieval.
- Loaded and processed confidential loan accounts provided by management, including education loans for nurses and physicians, into the AMI system while maintaining strict confidentiality and accuracy.
- Printed and processed wage garnishment documents, ensuring employers submitted employee garnishment payments accurately and in compliance with AMI requirements.
- Received and processed delinquent accounts from Avera hospitals and clinics, entering account information into AMI collections system to initiate collections effectively.
- Monitored customer accounts for changes in terms or conditions of agreements.
- Applied payments received from clinics or hospitals and accurately processed them into AMI, ensuring timely and accurate payment posting.
- Processed daily payments and submitted deposits electronically.
Quality Analyst
Sanford Health
Sioux Falls
09.2011 - 12.2013
- Verified patient accounts to ensure accuracy throughout the clinics and hospitals.
- Tracked patient volumes using Excel to enhance operational insights.
- Acquired professional and administrative skills by using Epic and Taske systems.
- Supported transplant services process to ensure accurate and timely billing.
- Processed patient room assignment data, accurately entered charges, and maintained up-to-date availability information to support efficient patient admissions and billing.
Education
Bachelor of Science - Business Administration
St. Cloud State University
St. Cloud, MN06-1993
Skills
- Billing problem resolution
- Time management
- Collections software
- Case processing
- Debt collection
- Debt recovery
- Account reconciliation
- Confidential data handling
- Customer relationship management
notary
- State of South Dakota notary until 9/29
Timeline
Collection Account Specialist
Avera Health-AMI
09.2015 - 07.2026
Quality Analyst
Sanford Health
09.2011 - 12.2013
Bachelor of Science - Business Administration
St. Cloud State University