Lilyanna Bakken
Brookings
Summary
Experienced in customer service with a proven track record of delivering exceptional standards of hospitality in fast-paced restaurant environments. Consistently maintained a welcoming atmosphere and efficiently managed tables to ensure smooth operations. Highly valued for strong teamwork skills and ability to adapt to changing demands. Prioritizes customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Waitress
Craft Chophouse and Loundge
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Patient Care Technician
Avera McKennan Hospital
05.2024 - 12.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Costumer Service
Farmers Feed and Pet Supply
12.2022 - 05.2024
- Delivered exceptional customer service, addressing customer concerns promptly and professionally.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Delivered excellent internal and external customer service.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Nursing
South Dakota State University
Brookings, SD05-2027
High School Diploma -
Blooming Prairie High School
Blooming Prairie, MN05-2023
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cleanliness
- Memory retention
- Time management
- Active listening
- Effective communication
Affiliations
- Student Nurses Association
- South Dakota Student Association
Timeline
Waitress
Craft Chophouse and Loundge
07.2024 - Current
Patient Care Technician
Avera McKennan Hospital
05.2024 - 12.2024
Costumer Service
Farmers Feed and Pet Supply
12.2022 - 05.2024
Bachelor of Science - Nursing
South Dakota State University
High School Diploma -
Blooming Prairie High School
Similar Profiles
Samarpan DahalSamarpan Dahal
Chef De Partie at The Maya LoundgeChef De Partie at The Maya Loundge
Moises SalasMoises Salas
General Manager of Food Service at 6 Mile ChophouseGeneral Manager of Food Service at 6 Mile Chophouse
Ryker FeraRyker Fera
Line Cook / Prep Cook at West Texas ChophouseLine Cook / Prep Cook at West Texas Chophouse