Leigh Brunson
Aberdeen,SD
Summary
Experienced professional with a comprehensive background in facility management, sales, and service. Skilled in coordinating cross-functional teams, managing inspections, and ensuring compliance with project requirements. Brings a detail-focused approach to reporting, documentation, and process improvement in fast-paced, dynamic environments. Adept at customer relationship management, lead generation, and cross-departmental collaboration to support post-sale service, client retention, and satisfaction. Known for driving measurable improvements through strategic problem-solving and effective project execution.
Overview
20
20
years of professional experience
Work History
PART, SERVICE, SALES REPRESENTATIVE
Diesel Machinery Inc.
06.2021 - Current
- Builds client trust through clear communication, enhancing sales and service outcomes.
- Conducts product demos, educating clients on benefits, driving informed purchase decisions.
- Resolves customer inquiries swiftly, fostering satisfaction and loyalty.
- Maintains CRM records accurately, supporting effective client relationship management.
- Generates leads via cold calling and networking, expanding client base.
- Analyzed customer feedback trends to identify recurring service issues, leading to targeted process enhancements and measurable improvements in client satisfaction.
- Coordinated cross-departmental efforts to resolve complex service requests, strengthening teamwork and delivering effective solutions for customers.
- Introduced tailored follow-up strategies for post-sale support, resulting in stronger repeat business and noticeable improvements in customer retention.
FACILITY MANAGEMENT COORDINATOR
Nelnet
05.2013 - 06.2021
- Coordinated facility operations, enhancing efficiency and compliance across departments.
- Developed detailed reports, aiding in strategic decision-making and goal tracking.
- Managed vendor contracts, ensuring cost-effective and compliant service delivery.
- Facilitated communication among stakeholders, improving project outcomes and satisfaction.
- Conducted inspections, identifying and addressing repair needs to maintain facility standards.
- Streamlined preventive maintenance schedules, ensuring timely repairs and reducing unexpected facility downtime for smoother daily operations.
- Optimized resource allocation during facility upgrades, enabling projects to stay on track and minimizing disruption to core business activities.
- Assessed space utilization trends to recommend layout changes, resulting in marked gains in workflow and employee comfort.
CARPENTER
Jarvis Construction
04.2011 - 05.2013
- Constructed residential frameworks, boosting structural integrity and safety.
- Collaborated to complete projects on time, enhancing client satisfaction.
- Used precise measurements and tools for high-quality craftsmanship.
- Resolved on-site issues swiftly, maintaining timelines and budgets.
- Implemented efficient practices, significantly reducing material waste.
- Constructed and installed frameworks, structures, and fixtures using precise measurements and high-quality materials.
- Led team in complex renovations, optimizing workflows to increase productivity while maintaining standards.
CARPENTER
Schultz Construction
08.2005 - 05.2011
- Coordinated tasks using blueprints for precise project execution.
- Constructed frameworks with diverse materials, ensuring structural integrity.
- Installed trim work, enhancing interior aesthetics and functionality.
- Positioned floor joists and rafters, supporting robust building structures.
- Assessed site challenges and devised practical solutions, ensuring construction tasks were completed efficiently and met project specifications.
- Collaborated with team members to resolve unexpected onsite issues, delivering projects on schedule and maintaining high construction standards.
- Monitored material usage closely to reduce waste, supporting cost-effective project delivery while upholding quality benchmarks.
- Communicated progress updates with supervisors and subcontractors, promoting seamless workflow and alignment across project phases.
- Collaborated with subcontractors to coordinate project schedules, ensuring timely completion of tasks.
Education
HIGH SCHOOL DIPLOMA -
Aberdeen Central High School
Aberdeen, SD05.2003
Skills
- Facility operations
- Vendor management
- Preventive maintenance
- Client relationship management
- Project coordination
- Blueprint interpretation
- Product demonstration
- Customer inquiry resolution
- Techinical support & Troubleshooting
- Self-motivated & Goal oriented
- Detail oriented
- Communication skills
Timeline
PART, SERVICE, SALES REPRESENTATIVE
Diesel Machinery Inc.
06.2021 - Current
FACILITY MANAGEMENT COORDINATOR
Nelnet
05.2013 - 06.2021
CARPENTER
Jarvis Construction
04.2011 - 05.2013
CARPENTER
Schultz Construction
08.2005 - 05.2011
HIGH SCHOOL DIPLOMA -
Aberdeen Central High School
Skills
Customer Relationship Management (CRM), Sales Negotiation, Lead Generation, Product Demonstrations, Client Retention & Satisfaction, Technical Support & Troubleshooting, CRM Systems Management (e.g., Salesforce, HubSpot), Project Management, Attention to Detail, Self-Motivated & Goal-Oriented, Excellent Communication Skills