Lee Silvia
Canton
Summary
Dedicated Patient Service Representative skilled in patient registration, insurance verification, and appointment scheduling. Committed to enhancing patient experiences while ensuring HIPAA compliance and efficient payment collection. Known for strong organizational skills and attention to detail, dedicated to improving patient experiences and supporting healthcare operations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Orthopedic Institute
Tea
07.2025 - Current
- Responded to patient inquiries through phone and in-person communication.
- Verified insurance information and collected payments while scheduling appointments to ensure efficient patient flow.
- Coordinated follow-up appointments based on provider availability to optimize patient care continuity.
- Registered patients by verifying records and updating computer system and patient charts to maintain accurate patient information.
Patient Access Representative
MercyOne Des Moines Medical Center
Des Moines
10.2022 - 04.2025
- Scheduled appointments and coordinated patient referrals to enhance patient flow.
- Collaborated with clinical staff to streamline patient intake procedures, improving overall patient experience.
- Collected co-pays and other payments from patients at time of service, ensuring accurate financial transactions.
- Adhered to HIPAA regulations when handling confidential patient information.
Retail Manager
Iowa Custom Tees
Des Moines
05.2021 - 09.2022
- Managed inventory to align stock levels with customer demand.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated daily store operations, overseeing opening and closing procedures.
- Supervised staff to enhance customer satisfaction and ensure effective performance.
Direct Support Professional
Sesdac
Vermillion
08.2019 - 04.2021
- Supported individuals with daily living activities and personal care tasks to promote independence and well-being.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Observed and recorded individuals' behaviors, communicated significant changes or concerns to supervisor for timely intervention.
- Organized social and recreational activities for clients to foster engagement and community connection.
Education
Some College (No Degree) - Art Education
University of South Dakota
Vermillion, SDSkills
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment collection
- Health records management
- HIPAA compliance
- Healthcare communication
- Attention to detail
- Problem solving
Timeline
Patient Service Representative
Orthopedic Institute
07.2025 - Current
Patient Access Representative
MercyOne Des Moines Medical Center
10.2022 - 04.2025
Retail Manager
Iowa Custom Tees
05.2021 - 09.2022
Direct Support Professional
Sesdac
08.2019 - 04.2021
Some College (No Degree) - Art Education
University of South Dakota