Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Lee Farrell

Lead

Summary

Accomplished Table Games Pit Manager and Student Loan Consultant with a proven track record at Silverado and Wells Fargo & Company. Expert in casino operations management and staff development, I excel in maintaining professionalism under pressure and enhancing guest relations. Achieved significant improvements in staff efficiency and customer loyalty through effective surveillance monitoring and financial counseling.

Work History

Table Games Pit Manager

Silverado
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Monitored gaming operations continuously to check on dealers and players.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Oversaw money banks for tables and coordinated paperwork for transfers.

Table Games

Grand Falls Casino Resort
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Student Loan Consultant

Wells Fargo & Company
  • Created detailed reports outlining each client''s specific needs and recommendations for improved financial stability.
  • Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
  • Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
  • Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
  • Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
  • Counseled students and parents about financial aid options and program details.

Education

Criminal Justice - Law And Order

Southeast Technical Institute
Sioux Falls, SD
05.2006

Skills

  • Professionalism and ethics
  • Staff training and development
  • Surveillance monitoring
  • Guest relations
  • Employee coaching
  • Table games supervision
  • Casino operations management
  • Player rating evaluation
  • Game rule enforcement
  • Casino security

Additional Information

I have around 1000 hours volunteering, I've helped a lot with habitat for humanity, basketball referee for youth. The 5 years I worked at Wells Fargo I was part of a volunteer program that helped raise money for children at the children's cancer center in Sioux falls south dakota. I did that twice a year.

Timeline

Table Games Pit Manager

Silverado

Table Games

Grand Falls Casino Resort

Student Loan Consultant

Wells Fargo & Company

Criminal Justice - Law And Order

Southeast Technical Institute

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Lee Farrell