Leah Long Feather
McLaughlin
Summary
Dynamic and results-driven professional with extensive experience at Prairie Knights Casino & Resort, excelling in housekeeping and guest relations. Proven track record in staff training and quality assurance, enhancing operational efficiency and maintaining high sanitation standards. Adept at problem-solving and fostering team collaboration to achieve exceptional service outcomes.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Prairie Knights Casino & Resort
Fort Yates, ND
03.2025 - 09.2025
- Supervised daily housekeeping operations to ensure cleanliness and safety standards.
- Trained and mentored staff on proper cleaning techniques and equipment usage.
- Conducted inspections of guest rooms and public areas for quality assurance.
- Implemented efficient scheduling for housekeeping staff to optimize workflow.
- Developed and enforced housekeeping policies to maintain high performance standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Food and Beverage Supervisor
Prairie Knights Casino & Resort
Fort Yates, ND
01.2022 - 12.2022
- Supervised daily operations of food and beverage service areas, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated inventory management, optimizing stock levels to reduce waste and enhance efficiency.
- Implemented quality control measures for food preparation, improving overall guest satisfaction ratings.
Office Manager
The Bear Soldier District
McLaughlin, SD
11.2016 - 11.2021
- Managed daily office operations, ensuring a smooth workflow and efficient resource allocation.
- Coordinated scheduling for team meetings and client appointments, enhancing communication efficiency.
- Implemented filing systems that improved document retrieval time and organizational accuracy.
- Oversaw supply inventory management, reducing costs through effective vendor negotiation and procurement strategies.
- Facilitated interdepartmental collaboration by organizing regular updates and status meetings to align project goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Day Laborer Crew Leader
The Bear Soldier District
McLaughlin, SD
11.2016 - 11.2021
- Supervised daily operations of labor crew, ensuring adherence to safety protocols and work standards.
- Coordinated task assignments among crew members, optimizing workflow efficiency and productivity.
- Trained new team members on equipment use and safety procedures for various labor tasks.
- Managed inventory of tools and materials, facilitating timely procurement and resource allocation.
- Implemented quality control measures to maintain high standards in project execution and completion.
- Conducted regular assessments of crew performance, providing constructive feedback for improvement.
- Developed schedules for labor activities, ensuring alignment with project timelines and objectives.
- Resolved conflicts within the team promptly, fostering a collaborative work environment among crew members.
- Consistently met project deadlines by closely monitoring progress and addressing obstacles promptly.
- Ensured a safe working environment for all crew members through strict adherence to safety regulations and guidelines.
- Maintained strong communication within the team, fostering collaboration and quick problemsolving.
- Assisted in minimizing waste materials during construction projects through careful tracking of inventory usage patterns.
- Led crews, planned work and distributed daily assignments.
- Implemented well-defined instructions to help each crew member understand assignments.
- Observed workers and quickly identified problems, implementing corrective actions to eliminate work errors.
- Motivated team members to meet demanding project targets without sacrificing quality.
- Maintained ideal safety standards and consistently low accident record.
- Set schedules and ordered work for maximum efficiency at each site.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
Education
High School Diploma -
Wakpala Public School
Wakpala, SD05.2006
Skills
Cleaning and sanitation
- Guest relations
- Customer service-focused
- Task assignment
- Staff scheduling
- Training and mentoring
- Health and safety compliance
- Staff training and development
- Department coordination
- Cleaning bathrooms
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer relationship management
- Sanitation standards
- Chemical handling
- Document control
- Employee evaluations
- Staff evaluations
- Performance improvements
- Performance evaluation
- Report generation
- Housekeeping
- Team building
- Staff motivation
- Maintenance coordination
- Team performance management
- Laundry operations
- Room inspection
- Employee engagement
- Mopping and buffing floors
- Safety training administration
- Team coordination
- Timekeeping
- Problem-solving
- Employee training and development
- Team guidance and motivation
- Work inspection
- Creative thinking
- Decision-making
- Microsoft office
- Employee work scheduling
- Employee scheduling
- Inventory replenishment
- Inventory monitoring
- Desktop computers
- Safety Equipment
- Equipment maintenance
Guest relations
Customer service-focused
Customer service
Task assignment
Training and mentoring
Cleaning techniques
Staff scheduling
Staff training and development
Health and safety compliance
Task delegation
Cleaning bathrooms
Department coordination
Cleaning practices
Vacuuming and sweeping
Workload prioritization
Quality improvements
Customer relationship management
Sanitation standards
Sorting and washing laundry
Chemical handling
Ordering cleaning supplies
Supply inventory management
Document control
Folding clean laundry
Employee evaluations
Staff evaluations
Window cleaning
Performance evaluation
Waste disposal
Report generation
Quality assurance
Dusting furniture
Payroll administration
Housekeeping
Team building
Staff motivation
Inventory control
Vendor management
Room inspection
Mopping and buffing floors
Employee engagement
Team coordination
Timekeeping
Problem-solving
Work inspection
Staff training
Creative thinking
Decision-making
Complaints handling
Microsoft office
Employee work scheduling
Employee scheduling
Desktop computers
Safety Equipment
Timeline
Housekeeping Supervisor
Prairie Knights Casino & Resort
03.2025 - 09.2025
Food and Beverage Supervisor
Prairie Knights Casino & Resort
01.2022 - 12.2022
Office Manager
The Bear Soldier District
11.2016 - 11.2021
Day Laborer Crew Leader
The Bear Soldier District
11.2016 - 11.2021
High School Diploma -
Wakpala Public School