Laura Derry
Sioux Falls
Summary
Accomplished and highly professional leader with extensive experience in regulated environments, project management, and stakeholder engagement. Recognized for independent initiative, analytical rigor, and a results-driven approach to complex challenges. Adept at conducting deep research, synthesizing findings, and implementing process improvements that ensure compliance and operational excellence. Proven ability to drive cross-functional teams toward measurable outcomes while upholding the highest standards of integrity and accountability.
Overview
28
28
years of professional experience
Work History
Project Manager
Accredo
06.2021 - Current
- Independently managed high-impact projects under tight deadlines, consistently delivering results that exceeded stakeholder expectations.
- Led cross-functional teams in the development and implementation of compliance-focused processes, ensuring alignment with regulatory requirements and organizational objectives.
- Conducted in-depth analysis of project requirements, risks, and outcomes, providing actionable insights to executive leadership.
- Authored and maintained comprehensive documentation of project procedures, supporting audit readiness and continuous improvement.
- Demonstrated professionalism and clear judgment during periods of ambiguity, guiding teams with confidence and strategic foresight.
Account Manager
Accredo
03.2019 - 06.2021
- Managed a diverse portfolio of accounts, applying analytical skills to resolve complex and service issues efficiently.
- Developed and refined account management protocols to enhance adherence and service quality.
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Built and maintained strong relationships with clients and internal stakeholders, ensuring transparent communication and timely resolution of escalated matters.
- Proactively identified opportunities for operational improvement, leveraging data-driven insights to optimize processes.
Client Support Analyst
Cigna Home Delivery
12.1997 - 03.2019
- Served as a subject matter expert on pharmacy benefits, procedures, and requirements, providing guidance to clients, brokers, and internal teams.
- Designed and implemented issue management and grievance processes for both commercial and Medicare lines of business, achieving resolution times under 24 hours.
- Led research initiatives to streamline onboarding, reduce redundancy, and minimize errors, resulting in improved quality and customer satisfaction.
- Authored and maintained all customer service policies and procedures, ensuring alignment with evolving standards.
- Developed and delivered training on all pharmacy and benefit topics, fostering a culture of continuous improvement and accountability.
Education
Bachelor of Science - Sociology, Criminal Justice, Spanish
South Dakota State University
Brookings, SD05.1995
Skills
- Account Management & Client Relationship Management
- Risk Identification, Resolution, & Solving
- Analytical Research & Data Synthesis
- Independent Project Leadership
- Process Improvement & Documentation
- Stakeholder Engagement & Communication
- Results-Driven Decision Making
- Professionalism & Ethical Standards
- Time Management & Prioritization
- Project Management
Timeline
Project Manager
Accredo
06.2021 - Current
Account Manager
Accredo
03.2019 - 06.2021
Client Support Analyst
Cigna Home Delivery
12.1997 - 03.2019
Bachelor of Science - Sociology, Criminal Justice, Spanish
South Dakota State University