Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lanny Culbertson

Rapid City

Overview

27
27
years of professional experience
1
1
Certification

Work History

Patient Support

Monument Health
Rapid City
11.2022 - Current
  • Provide excellent patient support and care to patients and families for their insurance needs.
  • Facilitated referrals to appropriate community resources as needed for patient support, such as other state and federal funding programs, to help aid in financial support for our patients medical needs.
  • Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
  • I was a team lead for the PFA department and provided guidance and support for our patients, as well as the PFA team as a whole.
  • Helped with daily reporting for the department.
  • Currently helping our patients and clinical staff with insurance authorizations for office visits and procedures, to help the patients focus on their health needs while I focus on making sure they have the appropriate coverage to take the financial burden away from the patient.

Member Engagement Coordinator

Signify Health
Rapid City
09.2018 - 11.2022
  • Managed scheduling and logistics for health-related events across various locations.
  • I scheduled in-home health assessments with members while providing great customer service. I tech my goals on a monthly basis while keeping a positive attitude to help the company succeed yearly.
  • Provided exceptional customer service on a daily basis

Pest Control Specialist

JanTech Pest Control
Rapid City
04.2015 - 08.2018
  • Inspected properties for pest infestations and identified treatment options.
  • Applied pesticides and treatments following safety protocols and regulations.
  • Educated clients on pest prevention techniques and maintenance strategies.
  • Documented service reports detailing treatments and findings for each visit.
  • Maintained equipment and ensured tools were ready for daily operations.
  • Communicated effectively with clients to address concerns and provide solutions.
  • Stayed updated on industry trends, pest behaviors, and treatment innovations.
  • Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
  • Followed safety procedures when handling materials and discarding waste.

Bankruptcy and Claim Specialist

Green Tree Servicing
Rapid City
05.2000 - 03.2015
  • I provided exceptional customer service while working with customers and lawyers by filing bankruptcy claims with the courts, and helping customers to stay current with their monthly obligations.
  • I also worked in the insurance claims department, where I would have to figure out funds to send to the customers for repairs on their homes from insurance claims.
  • I handled claims and submitted those totals to the accounting department, so they could send out the appropriate check amounts for the repairs needed after receiving the material estimates from the customer.
  • I would also help the accounting department when needed, to order checks and balance what has been sent out, to make sure there were no discrepancies.
  • I provided great customer service on a daily basis.

Training Specialist/Customer Service

Spiegel Catalog
Rapid City
05.1998 - 05.2000
  • I started in customer service, where I would take anywhere between 200 and 400 sales calls a day for merchandise orders from the catalog.
  • I would provide excellent customer service while on those calls, and also help with complaint calls daily, to help resolve the customers issues in a friendly and timely manner.
  • I also helped train between 10 and 15 new hires with 2 to 3 new hire classes a month.
  • Developed training materials for customer service representatives.
  • Facilitated onboarding sessions for new employees across various departments.
  • Collaborated with management to enhance training programs and resources.

Education

Associate of Applied Science - Business Management and Marketing

Western Dakota Tech
Rapid City, SD
05-2000

High School Diploma -

Spearfish High School
Spearfish
05-1997

Skills

  • Patient care
  • Insurance authorization
  • Problem resolution
  • Team leadership
  • Effective communication
  • Attention to detail
  • Training facilitation
  • Conflict resolution
  • Patient support and assistance
  • Patient Financial Advocate

Certification

  • Lean White Belt training
  • Lean Yellow Belt training

Timeline

Patient Support

Monument Health
11.2022 - Current

Member Engagement Coordinator

Signify Health
09.2018 - 11.2022

Pest Control Specialist

JanTech Pest Control
04.2015 - 08.2018

Bankruptcy and Claim Specialist

Green Tree Servicing
05.2000 - 03.2015

Training Specialist/Customer Service

Spiegel Catalog
05.1998 - 05.2000

Associate of Applied Science - Business Management and Marketing

Western Dakota Tech

High School Diploma -

Spearfish High School

Similar Profiles

CREATE PROFILE
Lanny Culbertson