Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Jost

Rapid City

Summary

Thank you for taking time to review my resume.

I am a motivated individual looking for a long term carreer. I offer excellent time management skills and a exceptional team work skills. I excell in multi tasking and working in a fast paced environment. I thrive in upkeep of customer relationships by providing utmost satisfaction. I am a critical thinker and would enjoy a position that excersises that. I am open to all new training and advice given to me on the job, as I am always wanting to learn.

Thank you again for your time, Lacey Jost.

Overview

4
4
years of professional experience

Work History

Cashier/Produce

Sonnys Super Foods
02.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Call Center Representative

Golden West
08.2021 - 12.2022
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Hot Springs High School
Hot Springs

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Staff training
  • Refund handling
  • ID verification
  • Attention to detail
  • Product recommendations
  • Purchase assistance
  • Point of sale proficiency
  • Loyalty program promotion
  • Multitasking and organization
  • Clear communication
  • Empathy and patience
  • Inventory restocking
  • Basic math
  • Upselling techniques
  • Merchandise exchange

Timeline

Call Center Representative

Golden West
08.2021 - 12.2022

Cashier/Produce

Sonnys Super Foods
02.2021 - Current

High School Diploma -

Hot Springs High School

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Lacey Jost