Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyla Struck, CPC

Sioux Falls

Summary

Dynamic professional with extensive experience at Unislink, excelling in medical coding and client relationship management. Proven ability to resolve complex inquiries and enhance customer satisfaction through effective communication. Recognized for maintaining strict confidentiality and attention to detail, contributing to improved operational efficiency and client loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Coding Specialist/Client Experience Manager

Unislink
02.2022 - Current
  • Managed high volumes of medical records efficiently, while maintaining strict attention to detail during the coding process.
  • Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Maintained up-to-date knowledge of industry changes, attending training sessions, and workshops regularly.
  • Resolved complex provider inquiries in a timely manner.
  • Created and maintained relationships with key clients and providers to ensure their loyalty and satisfaction.
  • Conducted regular meetings with providers to discuss any concerns.

Customer Service Representative

First Premier Bank
03.2020 - 02.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Escalated complicated customer account issues to supervisors and help desk workers.

Cashier

Fleet Farm
06.2019 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

Education

Sioux Falls, SD - Medical Coding

Southeast Technical Institute
Sioux Falls, SD

Hartford, SD -

West Central High School
Hartford, SD

Skills

  • Attention to detail
  • Problem resolution
  • Insurance verification
  • Revenue cycle management
  • Attention to detail
  • Problem resolution
  • Insurance verification
  • Revenue cycle management

Certification

CPC - Certified Professional Coder

References

Shawna Nyhaug

Co-Worker

605-354-9928

Pam Hanna

Co-Worker

605-380-7329

Samantha Olson

Friend/Co-Worker

605-261-3202

Timeline

Coding Specialist/Client Experience Manager

Unislink
02.2022 - Current

Customer Service Representative

First Premier Bank
03.2020 - 02.2022

Cashier

Fleet Farm
06.2019 - 03.2020

Sioux Falls, SD - Medical Coding

Southeast Technical Institute

Hartford, SD -

West Central High School

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Kyla Struck, CPC