Kurstine Zimmer
Sioux Falls
Summary
Adaptable and detail-oriented bartender/server with a talent for managing high-pressure situations. Proven ability to handle customer complaints effectively while maintaining a positive atmosphere, ready to contribute to an exceptional dining experience.
Dynamic professional with extensive experience in the hospitality industry. Known for strong problem-solving skills and a service-oriented mindset, successfully managing busy dining operations while ensuring customer satisfaction and team coordination.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Bartender/Server
The Tavern Grill
Sioux Falls, SD
11.2025 - Current
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted customers with drink selections, enhancing overall dining experience.
- Collaborated with kitchen staff to synchronize food and beverage service.
- Monitored inventory levels, notifying management of restocking needs.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Adapted to changing customer preferences and menu items swiftly.
- Followed health and safety regulations to maintain safe work environment.
Server
Golf Addiction
Sioux Falls, SD
08.2022 - Current
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Managed dining area operations, maintaining cleanliness and organization during peak hours.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
GED -
Ombudsman
Sioux Falls, SDSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Memory retention
- Menu memorization
- Service-oriented mindset
- Suggestive selling
- Drink preparation techniques
- Beverage preparation
- Changing beer kegs
- Creative mixology
Timeline
Bartender/Server
The Tavern Grill
11.2025 - Current
Server
Golf Addiction
08.2022 - Current
GED -
Ombudsman